Litch
Well-Known Member
- Posts
- 2,235
- Location
- Oxfordshire
Got both my front doors now (steel skin type) but it wasn't a pleasant experience.
Both doors ordered at the same time but sent separately (nearly 2-weeks apart). No email receipt to say order had been received so I downloaded it from the website.
First door:- A couple of weeks after order, no notification that it had been dispatched which meant that when it arrived unexpectedly no-one was available to sign for it so a re-delivery was arranged however TNT failed to load it onto the van so in the end I went and collected it myself! Door looks fine, slotted it into place that afternoon as a dry run and appears to fit ok (I know that adjustment can be required so I was perfectly willing to make allowances for this but it wasn't required). The winder frame (I ordered a pair of the later ones from John Craddock who are doing the best price) needs some fettling as one of the door brackets is slightly out, I assume this to be an issue with the door as the panel is Genuine and stamped out. Packaging of the door is fine with sheets of thick foam rubber lining the boxes which means that damage in transit is unlikely.
Second door:- Arrived just over a week later, I did receive an email this time telling me it had been dispatched but unfortunately that was sent 8-hours after I actually received the door but learning from my previous experience I had been monitoring the website daily and knew it was on the way. Winder panel is a dead fit on this one but otherwise this door not so good, steel skin not bonded to frame and rattled like a good'un, I emailed SP 4x4 and he replied that I was mistaken and it WAS bonded, a flurry of emails passed between us in which I was told that replacement was not an option however I could return both doors for refund, I explained that I was happy with the first door and it was only the second that I was rejecting which he finally appeared to understand. I returned the second door (I took a couple of videos first to prove the problem) and after hearing nothing for several days I contacted them. They apologised saying that I was correct and it had indeed been assembled with no bonding and that a new skin would be fitted and this time be correctly bonded. Next day the door arrived back but although it had been bonded they had used the same skin and re-crimped which means that more preparation will be required when it is painted. I did point out that they promised to use a new skin and this was met with the reply "many thanks for the feedback"!
Doors will now be prepped (to clear all holes etc) and then along with a few other items, be sent off to the spray shop.
On the whole I can't recommend SP 4x4, the product has the potential to be great however quality can be hit & miss and customer service is almost non-existent with several emails receiving no reply.
Hopefully I will now have no reason to contact them ever again!
Both doors ordered at the same time but sent separately (nearly 2-weeks apart). No email receipt to say order had been received so I downloaded it from the website.
First door:- A couple of weeks after order, no notification that it had been dispatched which meant that when it arrived unexpectedly no-one was available to sign for it so a re-delivery was arranged however TNT failed to load it onto the van so in the end I went and collected it myself! Door looks fine, slotted it into place that afternoon as a dry run and appears to fit ok (I know that adjustment can be required so I was perfectly willing to make allowances for this but it wasn't required). The winder frame (I ordered a pair of the later ones from John Craddock who are doing the best price) needs some fettling as one of the door brackets is slightly out, I assume this to be an issue with the door as the panel is Genuine and stamped out. Packaging of the door is fine with sheets of thick foam rubber lining the boxes which means that damage in transit is unlikely.
Second door:- Arrived just over a week later, I did receive an email this time telling me it had been dispatched but unfortunately that was sent 8-hours after I actually received the door but learning from my previous experience I had been monitoring the website daily and knew it was on the way. Winder panel is a dead fit on this one but otherwise this door not so good, steel skin not bonded to frame and rattled like a good'un, I emailed SP 4x4 and he replied that I was mistaken and it WAS bonded, a flurry of emails passed between us in which I was told that replacement was not an option however I could return both doors for refund, I explained that I was happy with the first door and it was only the second that I was rejecting which he finally appeared to understand. I returned the second door (I took a couple of videos first to prove the problem) and after hearing nothing for several days I contacted them. They apologised saying that I was correct and it had indeed been assembled with no bonding and that a new skin would be fitted and this time be correctly bonded. Next day the door arrived back but although it had been bonded they had used the same skin and re-crimped which means that more preparation will be required when it is painted. I did point out that they promised to use a new skin and this was met with the reply "many thanks for the feedback"!
Doors will now be prepped (to clear all holes etc) and then along with a few other items, be sent off to the spray shop.
On the whole I can't recommend SP 4x4, the product has the potential to be great however quality can be hit & miss and customer service is almost non-existent with several emails receiving no reply.
Hopefully I will now have no reason to contact them ever again!
