Hi,
The trouble we have is as a broker, we are working on behalf of insurers so there is only a certain amount we can do when it comes to Claims. Claims are dealt with by ULR.
I will again try to get this looked at in more depth, and again I do apologise on behalf.
I just wanted to post to make you all aware I have aknowledged this post and am trying to provide a resolution.
Thanks
Jordan
Brokers have direct control over who they recommend- it should be customer service and broker fee in a mutually beneficial arrangement.
Poor products and blame on underwriter are the fault of broker if they don't learn from it.
The public can best get results by
1) complaining about poor service
2) go to ombudsman
3) vote to go elsewhere
Lets not forget that numerous forum members have had bad experiences with flux being short on customer service, lets see what Jordan can concretely come up with and contact OP.
If progress fails to materialise and OP isn't in a position of equity soon- I offer to intervene with assistantance with ombudsman complaint