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They have my address, they can send a cheque.Do you know if their system provides the option of a refund. It may simply be the case it doesn't have the ability for them to do so. Like calling up your record and clicking 'refund payment'. Hence asking for the payment info so they can make a manual refund against the origional card.
If you look at a shop receipt you only see the last 4 digits of the card number. The rest is hidden and not accessable to staff. When they have the option of auto refunding they scan the card again to confirm detail/identity of the card. Computer has the origional info for comparison. Easy to do when they have a 'refund payment' option to click on.