Well I've figured it out, Primo is set on 800 screen size, mine is 480, slight difference then, so work is underway let see if this can be corrected.
At the moment I'm not able to get back out which is a small blessing, I'm having time off from the car!! Well sort of.... PC based at presnet, I will get back out on Saturday and sort them three wires out! Hippo you sure the blacks not ground?? haha
I'm really happy with the way it's turn out, sorting out all them wires was a mare but worth it, Hippo I was going to say run a route through IGO and set it away to show you the route but choose a city like London you will get to see the landmarks, but you can't!
I'd send them another mail and say you've checked the fuses etc and another unit works in the car. Can you have a replacement unit ASAP if this can't be done then a full refund or you'll submit a claim via EBAY and get your money back...... It's worked for me when someone sold me a bent PCU, he said it was the post I submitted a claim and got the full money back....