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Sorry to hear that, sometimes it's the person you end up with dealing with your situation that makes a real difference. A lot don't care and don't put the effort in.Progress, yeah, I thought I would start the process in plenty of time. Posted my paper dossier off to ANTs in late 2019, heard nothing for 4 months, told this was normal, so hung on. Then early 2020 had it sent back with a refusal saying only to apply 6 months before my UK licence was due to expire. And can now only apply online. So made my online application last October, had a couple of hickups due to the required form from Swansea had expired, the form is good for 21 days, there is such a backlog it expires before they look at it. so have to re-send a scanned copy.
My licence expires in a week so getting twitchy, though have been told it is normal to get it processed and legal around 2 days before.
It's not just me either, since "Streamlining" the system, all licenses in France (locals as well) are delt with by 6 people, so legend has it.
There is an automated query button on the website, but so many people are trying to leave a query it is too busy and crashes, don't even start to think of trying to phone up the help desk.
OK rant over.
I changed mine because of the Insurance asking me to.
I hope it gets sorted in a streamlined fashion!!