sassanach
Well-Known Member
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- trowbridge wiltshire
anyone else having difficulty getting parts from island 4x4? i ordered parts 3-4 weeks ago and despite numerous emails,phone calls etc i am getting nowhere.maybe its just me.
island 4x4
- Thread starter sassanach
- Start date
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doriz
Well-Known Member
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- 17,312
Considered Island the other day for something but never pulled the trigger. I ordered something from Maltings and it arrived within the prescribed time.
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- North Shropshire
i've ordered a few times.. last was 2-3 weeks ago, order turned up quicky
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- North Perthshire
The whole motor industry supply chain is now struggling.
Datatek
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- Near Poitiers SW France
I have always found Island 4x4 very good.
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- 58,170
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- Preston Lancs.
+1.
raywin
Well-Known Member
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- 3,808
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- North Yorkshire
I made an order on 1st may, and they took the money off my card same day, said may take a couple of days, but no sign and no reply to my emails, sure there are supply problems but a two line e-mail just to explain would help.
brianp38dse
Well-Known Member
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- heathrow
I put an order in part way in to this lockdown and they arrived before they estimated time.
Datatek
Well-Known Member
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- Near Poitiers SW France
They are not good at relying to emails but I found them very helpful on the phone when they sent me 2 left hand brake calipers instead of one right and one left. They sent a replacement immediately and told me to keep the wrong one.
raywin
Well-Known Member
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- North Yorkshire
I left it for a while as it's no good getting excited with the present situation, and then just e mailed so they could reply at leisure, sounds like I need to phone them.They are not good at relying to emails but I found them very helpful on the phone when they sent me 2 left hand brake calipers instead of one right and one left. They sent a replacement immediately and told me to keep the wrong one.
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from their website;
COVID-19 – Due to reduced staffing levels, orders are taking longer than normal to process. We are working hard to get your order to you as soon as possible but please allow 5-7 days. Thank you for your patience.
stands to reason they might not be instant if still on reduced staff
COVID-19 – Due to reduced staffing levels, orders are taking longer than normal to process. We are working hard to get your order to you as soon as possible but please allow 5-7 days. Thank you for your patience.
stands to reason they might not be instant if still on reduced staff
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- 16,482
Ordered a bunch of bits on Sunday, arrived yesterday.....breather hoses, vanos manifold gaskets, PCV valve, Oil Seprator, drive belts x2, crankcase seal etc.....was pleased...never had an issue with them previously...returns are a tad lacklustre...but still!
dubbleRR
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- highlands of Scotland
Island has always good for me ,bought everything i need from them ,even a plastic fixing thing costing less than a pound to take me over the magic £50 free delivery,,.....RR.
,.....RR.
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(whispers) - I've done that too....order something you don't *really* need for a few pence to tip it over the £50 mark to save the £5 delivery....Island has always good for me ,bought everything i need from them ,even a plastic fixing thing costing less than a pound to take me over the magic £50 free delivery,
It does annoy me a tad that their listings don't include VAT, so I sit there with and Excel spreadsheet open that I can type the prices in and it tells me the total before I go to basket!
dubbleRR
Well-Known Member
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- highlands of Scotland
Yea iv got a box with 70 plastic clips i will never use ..............only kidding iv got .......1....How many parts have you got you will never use........
raywin
Well-Known Member
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- 3,808
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- North Yorkshire
I can appreciate the current problems but after more than a month a quick e mail may be appropriate, they had enough staff to cash the card payment.
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- North Shropshire
I agree, i emailed eurocarparts, no response whatsoever. It's not good PR
I have ordered loads from Island the last couple of months been pretty reliable bit slow when letting you know when it is being dispatched. I know they respond to emails quicker as they are inundated with enquiries on phone. Unlike them to delay 2-3 weeks unless they need to order part in. Let us know how you get on.
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- Near Heathrow.
I ordered a radiator & alternator on 23rd April. Arrived on 2nd May, which seems ok given the lock down.
