After 14 years of being insured with those nice people from Direct Line I swapped to Adrian Flux as I wanted a policy that covered off road use and allowed for modifications, what a costly mistake this was.
Having paid for the full year (£270.00) I was told I had 30 days to produce evidence of my no claims discount, so I promptly sent a renewal notice I had from Direct Line, however this wasn't deemed good enough for Adrian Flux, so I contacted Direct line and asked for written proof, in the mean time the 30 days changed with each new person I spoke to with some saying I had just 14 days, all very confusing. In the end I sent Adrian Flux the letter from Direct line which said I had 14 years no claims discount, ah proof at last and everything sorted...or maybe not. Two weeks later Adrian Flux emailed me and asked for a further £28.00 to cover the period that I wasn't able to provide proof of no claims, I argued that they knew of the difficulties I'd had in obtaining the proof and that when it did arrive it retrospecfully proved I was entitled to a no claims discount.
Adrian Flux said they would take the money from the same card I'd used to pay the premium, which I refused to give them permission to do, six days later I received a text message saying they had cancelled my policy.
Now I'm a little old fashioned and I believe the customer (me) should be treated right, especially as I was a new customer, however I was glad not to have anything else to do with Adrian Flux, until that is when I received my refund on the balance of the policy...wait for it....£98.00
This was explained to me by a very unhelpful lady at Adrian Flux as the remaining policy, less the under writers fee, less Adrian Flux's fee (she said they were merely the broker and had the right to take their fee)
So two months motor insurance with Adrian Flux cost £172.00 and they didn't even wear a mask when taking it.
What gets me is that government makes a law that says we have to have motor insurance. I don't have to insure my house, I'm not obliged to buy double glazing from some dodgy door-to-door salesman but I am forced to deal with this bunch of crooks (the motor insurance industry.)
I dare say some will be along to say "I've been with Flux for x years etc, etc" we might even be honoured with some flannel from Flux themselves, but all I will say is anyone who is thinking of going to Adrian Flux...ask them to remove their highwayman's mask first.
