Hello again,
Further to the response, apologies if you feel that this is rumbling on but we feel that the matter and the cause of the issue be addressed again.
The policy was incepted on 16/9 through Adrian Flux. Like any good intermediary we would attempt to obtain the No Claims Bonus on behalf of our client by contacting the previous insurer. We did this by phoning Direct Line on 4th October. They confirmed that the bonus was in fact still being used on another policy until April.
There does remain some confusion over No Claims Bonus if you only have 1 set it can only be used on 1 vehicle. We do understand that due to administrative processes there may be a time lapse in getting proof of NCB to us and we offer 30 days grace period. Again we rang the previous insurer on 2/11 and they wouldnt confirm NCB but advised the policy had been cancelled.
We did finally receive details of NCB entitlement on 9/11, but it was not available from the inception of our policy. As a result, for the period of time in which it was being applied elsewhere and was not available for our policy the premium was amended and an additional premium generated. Had the NCB been available from the inception of our policy and not some time into it (46 days). We would expect any other broker / insurer to do the same in the same situation.
It is unfortunate that we have had to lose you as a customer based around these events and I believe a member of staff did contact you to discuss and clarify any matters.
Finally if you wished to contact us or if you wish PM Dan via the forum wed happily discuss further.
Kind Regards
Dan.
