WARNING: Nanocom ACE Bug

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BBS does not mention the original Nanocom only the Nanocom Evolution.
He is only going to supply support for the Nanocom Evolution.

Now the Nanocom website and e-mail belong to BBS so the original Nanocom owners actually have less support now!!!

Also we were promised additional firmware upgrades from Nanocom which I doubt will happen now eg V8 ECU fault code reading.

And I am not expecting more than what I paid for!!
 
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Its termnoligy used me thinks, the nanocom original and nanocom evolution will be supported as per the purchase by the nanocom.it web site and email.

Infact now the nanocom web site belongs to bbs you have a full support staff team to answer your email support questions and not just 1 in the case of Mattia from original nanocom.

So you are up because the support team is bigger than it were was, and Mattia from nanocom is on that support team so you fear for nothing really :)

Login to your support sectionand look at the downloads, you will see the old nanocom software and the evo software, the support is for both tool types.
 
I suggest you read BBS reply again he quite clearly states it is the Nanocom Evolution that will get continued support.

" i will clarify the situation for existing owners of Nanocom evolutions "
 
bellautos said:
fanatic, Where did you buy your nanocom from ?
Click to expand...

I don't own one and I dislike BBS Guy selling on every post -spam.

I ignored it till now but the last day is awful customer service and a commercial spam **** take on a public forum.
 
Since i still see my original nanocom software and unlock codes in the support section i would only assume its supported software wise.
 
bellautos said:
It actually says for original Nanocom owners nothing has changed from when you purchased your tool !!

You have and still have www.nanocom.it web site and your reserved area for software support and [email protected] for email support just as you did have when you paid for your tool from nanocom. I cant see why anyone should get upset, they have what they paid for which is web support from nanocom.it.

Why would anyone expect more than they originally paid for ?
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I wouldn't expect any more, but it's a poor show to not allow existing users access to a simple thing such as a forum.

I guess after reading the press release of BB suggesting that things would be better for "everyone" I thought that we'd all be treated the same. Just one happy Nanocom family, irrespective of where purchased from.
 
Yes you can still download the existing software but I presume now that will be it. And that there will be no more upgrades made available or new firmware to fix existing bugs.
 
There are several issues
1) continuous spam marketing from BBS GUY under thinly veiled guise of support -he has a support forum and that is where support should be found.

2) Rude to anyone who points out an issue-not what you want from a modern company.

3)a legacy support forum would cost nothing to support existing users and existing users left high and dry.

I'm not a mod and apart from spam very few things get me going-but if I had the choice I'd make sure BBS spam stopped and if it didn't ban him.
It would be no loss as owners could go to his support forum.
 
Is it a BBS responcibility to provide a support forum for the legacy users tools ? since they have never had a forum for support anyway ? These tools were not in production when he took over nanocom.

I also have the old nanocom and have used many times, though ive not seen any bugs in the software on what ive used it on.
If i find any bugs or problems all i will do is send a email to nanocom.it and ask the question will it be fixed or not and ill know my answer its easy really. Or if anyone knows of any then send the email and guage the reply, from that jugement can be made farely towards bbs and its new support structure.

Regarding updates, i got it that long agao and it was so cheap id not expect anything new to be added to it as its now a discontinued item. so it would not be fare to expect new functions to be added. Though im not saying they wont be, im just thinking out loud.

If a support forum for the legacy model users is so needy then surley someone public can set one up them selfs or it could be made as a addon to an existing forum as a new section, but personally i dont think its needed. The tool does what it says on the tin so why would a forum be needed for something that works ? there would be nothing to talk about.


fanatic, are you sure you are not the spammer lol you got 10k posts heheh. geees you can type to get that ammount of posts. Its about 95 posts per week :)




















im joking, before you byte my head of lol
 
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bellautos said:
Is it a BBS responcibility to provide a support forum for the legacy users tools ? since they have never had a forum for support anyway ? These tools were not in production when he took over nanocom.

I also have the old nanocom and have used many times, though ive not seen any bugs in the software on what ive used it on.
If i find any bugs or problems all i will do is send a email to nanocom.it and ask the question will it be fixed or not and ill know my answer its easy really. Or if anyone knows of any then send the email and guage the reply, from that jugement can be made farely towards bbs and its new support structure.

Regarding updates, i got it that long agao and it was so cheap id not expect anything new to be added to it as its now a discontinued item so it would not be fare to expect new functions to be added. Though im not saying they wont be, im just thinking out loud.

If a support forum for the legacy model users is so needy then surley someone public can set one up them selfs or it could be made as a addon to an existing forum as a new section, but personally i dont think its needed. The tool does what it says on the tin so why would a forum be needed for something that works ? their would be nothing to talk about.


fanatic, are you sure you are not the spammer lol you got 10k posts heheh.
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What gets my goat is we do not need BBS GUY and his commercial spam on this website and others have been banned for a lot less.

If your a BBS customer may I suggest you use their forum-BBS Guy banned from here is no loss

BBS are not the only solution even though they place themselves as so.

Nanocom customers could have been accommodated at very little cost if any-what's the betting that nanocom becomes vin locked or part of another bbs product.

Lets not forget BBS are not offering group offers because they like us-it's publicity and money making marketing- LZ should be being paid for.

If BBS were not like pigs in a trough then they could have offered legacy support and an upgrade discount-but no they have ditched existing nanocom users.

As for my 10k plus posts, LZ is like the pub for me and some discussions are technical and some are social 12 posts a day is not massive.
 
bellautos said:
Is it a BBS responcibility to provide a support forum for the legacy users tools ? since they have never had a forum for support anyway ? These tools were not in production when he took over nanocom.
Click to expand...

I was referring to both Nanocom V1 and Evolution users regarding the forum access.

Irrespective of that; this handover could have been managed in such a way as to make existing users feel secure, supported and appreciated. Adding a forum entry from V1 users and accomodating existing Evolution users would have been a marketing coup de grâce.

But for some reason someone saw it useful to segregate users.
 
I still cant understand why the legacy tool would need forum support, it works already ?

Surley the support bbs is offering already via the nanocom web site is better than the nanocom site going forever if nanocom went bust and was not taken over by bbs.

At least users still have something left and somewhere to go for email support and updates or fixes, its better than nothing if you ask me.

I think im going to email them and state the support may be easer as it was for all users and NO forum support at all be used for the EVO users, then every one will be the same with web support only.

It seems that the only thing missing to keep everyone happy is a forum for all tool type users, if no one has one then we are all the same with nothing to miss ! then every one should be happy.
 
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bellautos said:
I still cant understand why the legacy tool would need forum support, it works already ?
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That's the point. It's not needed for the V1, but offering it would have given folks a warm fuzzy feeling and they would be much more likely to upgrade having felt welcomed by the new company.

bellautos said:
Surley the support bbs is offering already via the nanocom web site is better than the nanocom site going forever if nanocom went bust and was not taken over by bbs.

At least users still have something left and somewhere to go for email support and updates or fixes, its better than nothing if you ask me.
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Oh it is. Much better than Mattia going bust and being stuck with what they have now, but see the point above.

How many existing users now do you think will want to upgrade to a more expensive BB product because of the feel good factor that BB give?
 
BBS quite obviously only want the technology and seeing as the guy behind nanocom is now working for them- **** poor they want nothing to do with previous customers.

Secondly bbs guy spamming lz is of no benefit to forum in form of paid for ad or similar v free spam marketing value for bbs.
 
I here you i really do, but in essence all this is about is a nice fuzzy feeling from users who have access to a forum they dont need lol.

If its just about a forum for the old type tools then surley a email or a phone call from a nanocom user would have done instead of a silly debate on LZ about what your not getting as users so you feel left out.

As said im a nanocom original user and i cant see the need for a forum, the tool works.
If i were to upgrade id only be upgrading because the new evo has a new trick color screen and not because its better than what i already have.

And when i do upgrade i still wont want a forum for it because it will work, and if it dont ill email them with the problem.


The problem is now i beleive that soooo many people on many forums have chatted rubbish because they think are missing something so simple as a empty nanocom support forum, and its gone that far with most people just wanting something else for free. if BBS changed their mind and gave original nanocom user/owners forum support would it make a difference ? it will still be a forum full of nothing because the tool works.
 
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fanatic i think we see you dont like spamming lol, we see you type it in nearly every reply, are you sure you dont need to type it again to make sure we understand what you mean lol.
 
bellautos said:
I here you i really do, but in essence all this is about is a nice fuzzy feeling from users who have access to a forum they dont need lol.

If its just about a forum for the old type tools then surley a email or a phone call from a nanocom user would have done instead of a silly debate on LZ about what your not getting as users so you feel left out.

As said im a nanocom original user and i cant see the need for a forum, the tool works.
If i were to upgrade id only be upgrading because the new evo has a new trick color screen and not because its better than what i already have.

And when i do upgrade i still wont want a forum for it because it will work, and if it dont ill email them with the problem.


The problem is now i beleive that soooo many people on many forums have chatted rubbish because they think are missing something so simple as a empty nanocom support forum and its gone that far with most people just wanting something else for free even if they would not use it, if BBS changed their mind and gave original nanocom user/owners forum support would it make a difference ? it will still be a forum full of nothing because the tool works.
Click to expand...

I have a specialist internet provider with dedicated forum for their products-there are a few common support posts and help.

I also thought BBS guys reply to a product user appalling and all he needed to say is I hear your issue and will look into it.

BBS are manipulating this forum for commercial purposes and other's have been banned for less
 
bellautos said:
fanatic i think we see you dont like spamming lol, we see you type it in nearly every reply, are you sure you dont need to type it again to make sure we understand what you mean lol.
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Look what I found hardly impartial are you
Blackbox-Soloutions FaultMate FCR | Diesel performance tuning and economy remap chip tuning for Landrover Defender Discovery TD5 Puma TDV6 TDV8

Your also know If you have been around long enough-I am tenacious when I want to be.

Hopefully BBS will buck their Ideas up or If same **** different day I will make them my new project:D viral bad publicity perhaps outlining the sharp edges

I'm quite happy to derail any commercial marketing crap and stand up for people when someone is taking the **** royally.

Also as a non customer I have no problem or issue pointing out **** poor commercial behaviour from a company or individual.

I couldn't care less if someone sits on a gilded throne or collects dustbin rubbish, actions speak louder than words.
 
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bellautos said:
I here you i really do, but ...
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And then

bellautos said:
If i were to upgrade id only be upgrading because the new evo has a new trick color screen and not because its better than what i already have.
Click to expand...

You're a bright guy i'm told, so it's obviously me that's not getting my point across to you coherently. I'll try one more time.

Fred has an Evolution. He purchased it last week. In his mind it's brand new and he can't see how his unit differs from the one that Cyril bought today. Yet Cyril gets an account with the new Nanocom owners.

Fred buys a P38 next month and wonders where he will buy his support tools from. Do you think he's going to be inclined to purchase from BB?

Conversley, had BB given him the warm fuzzy feeling earlier he would have most likely chosen BB over anyone else.

A lost sale that could so easily have been averted.

But as you say, there was no NEED to give Fred anything more than he bought in the first place.
 
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