Velar DPF clean killed my car

Jusv76 said:

Hi, I’m back and still no car. Land Rover have told me the following:

1. The engine is seized solid, unable to turn crankshaft either direction, found swarf and foreign residue in oil. Requires engine replacement.
2. Transfer box has no oil in it and its front output seal melted, requires replacement of transfer box.

Cost to replace the engine and other parts is over £18,000 plus vat so that’s the car written off.

Land Rover are testing the oil to see what the foreign substance is but I can only presume it’s the DPF cleaning agent. The DPF guy replied to their findings saying the exhaust filter light was on when he came out and that it had nothing to do with him but my reply is that 2 minutes of him driving the car after him putting the cleaner through my car it lost all power. Can’t be just a coincidence as I had full power before?
Hoping to her back from Land Rover this week.
Remember this is a car that’s only done 60,000 miles.
Cost me £60,000 for the car 6 years ago, a pound a mile!
Because it’s only done low mileage Land Rover are going to see if they will help contribute to the repair but I can’t see them doing anything.
Land Rover have a terrible reputation for their engines blowing up and their second hand prices have fallen so much recently, especially with their cars being the number 1 cars stolen in the UK. My insurance used to always be under £500 and last year the cheapest I could find was £1900.
All this said I think I’ve paid a massive price for using a cleaning company that’s basically fuc#ed my car and I’ve lost a car that was worth £25k.
Now have to find money to start all over again as I have nothing to trade in and been off work for 6 months with blood clots
They say bad news usually comes in threes

What’s your thoughts people?

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Jusv76 said:

Hi, I’m back and still no car. Land Rover have told me the following:

1. The engine is seized solid, unable to turn crankshaft either direction, found swarf and foreign residue in oil. Requires engine replacement.
2. Transfer box has no oil in it and its front output seal melted, requires replacement of transfer box.

Cost to replace the engine and other parts is over £18,000 plus vat so that’s the car written off.

Land Rover are testing the oil to see what the foreign substance is but I can only presume it’s the DPF cleaning agent. The DPF guy replied to their findings saying the exhaust filter light was on when he came out and that it had nothing to do with him but my reply is that 2 minutes of him driving the car after him putting the cleaner through my car it lost all power. Can’t be just a coincidence as I had full power before?
Hoping to her back from Land Rover this week.
Remember this is a car that’s only done 60,000 miles.
Cost me £60,000 for the car 6 years ago, a pound a mile!
Because it’s only done low mileage Land Rover are going to see if they will help contribute to the repair but I can’t see them doing anything.
Land Rover have a terrible reputation for their engines blowing up and their second hand prices have fallen so much recently, especially with their cars being the number 1 cars stolen in the UK. My insurance used to always be under £500 and last year the cheapest I could find was £1900.
All this said I think I’ve paid a massive price for using a cleaning company that’s basically fuc#ed my car and I’ve lost a car that was worth £25k.
Now have to find money to start all over again as I have nothing to trade in and been off work for 6 months with blood clots
They say bad news usually comes in threes

What’s your thoughts people?

Click to expand...

Hippo said:

Ask the LR main dealer how they would have dealt with the initial problem of dpf light on. I would assume they would use diagnostic software to check the car to see why. If it needed a regeneration but wouldn't, they manually trigger this using the diagnistic software. They put a fan on it for engine air flow for cooling and rev the engine while it regens in the garage.

Peeps who clean dpf's at the side if the road are sometimes a bit like snake oil sales men. They faff around with the car looking busy. Then dissapear with it, taking it for a drive to regen the dpf. I wonder if this was forced by software, happened naturally as he solved a problem or other. The damage he caused would suggest things didn't go to plan.

Yer going to need legal help with this. When someone carries out a service they have to do so in a professional way, with reasonable care and skill, without causing damage. From what you say dpf man caused damage to your car so he's responsible for this. The garage made it worse. If you paid by credit card you could do a section 75 to get the money paid to both parties back. But seek legal help first to see if you can put in a claim for damage. You could do this via the small claim process (up to 10k sovs) for breach if contract but will need evidense of what happened. One would think the court would find in your favour on the pdf work. The mess it made and the damage. The work done by the garage is a bit more difficult. If they're partially to blame for making it worse.

Small claims sometimes go above 10k sovs but its very rare. Higher amounts are claimed in the next level court but can cost loads to do. You have the option of putting both companies on the claim and letting the small claim court choose responsibility.

If your engine is seized and has fluid loss you need to find out why and possibly who.

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Jusv76 said:

Hi, I’m back and still no car. Land Rover have told me the following:

1. The engine is seized solid, unable to turn crankshaft either direction, found swarf and foreign residue in oil. Requires engine replacement.
2. Transfer box has no oil in it and its front output seal melted, requires replacement of transfer box.

Cost to replace the engine and other parts is over £18,000 plus vat so that’s the car written off.

Land Rover are testing the oil to see what the foreign substance is but I can only presume it’s the DPF cleaning agent. The DPF guy replied to their findings saying the exhaust filter light was on when he came out and that it had nothing to do with him but my reply is that 2 minutes of him driving the car after him putting the cleaner through my car it lost all power. Can’t be just a coincidence as I had full power before?
Hoping to her back from Land Rover this week.
Remember this is a car that’s only done 60,000 miles.
Cost me £60,000 for the car 6 years ago, a pound a mile!
Because it’s only done low mileage Land Rover are going to see if they will help contribute to the repair but I can’t see them doing anything.
Land Rover have a terrible reputation for their engines blowing up and their second hand prices have fallen so much recently, especially with their cars being the number 1 cars stolen in the UK. My insurance used to always be under £500 and last year the cheapest I could find was £1900.
All this said I think I’ve paid a massive price for using a cleaning company that’s basically fuc#ed my car and I’ve lost a car that was worth £25k.
Now have to find money to start all over again as I have nothing to trade in and been off work for 6 months with blood clots
They say bad news usually comes in threes

What’s your thoughts people?

Click to expand...

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Graculus said:

None of this sounds right to me - I can believe 'a weld blowing open' on something welded by 'Fred in a shed' but not a robot welded DPF & CAT. If the back pressure was high enough to blow open a stainless steel exhaust system - twice, surely it would have stalled the engine or caused issues with the low pressure EGR, which would've flooded the intake with exhaust gases, again, stalling the engine before any issues with the exhaust system?.
Not withstanding the 'white stuff' (which I suspect the OP has been indulging in) this scenario has a lot of questions, least of which is 'who fsked my car?'.

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