Velar DPF clean killed my car

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Moron said:
It "sounds" like your exhaust was blocked and the pressure built enough to split the welds on the cat and dpf........something I've not come across in 55 years of being a mechanic............as to who or what blocked it ...........
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Had a bm x1 at the garage last year and the dpf was completely blocked. The engine would only run for only three seconds at a time unless you undid the differential sensor then it would do 5 seconds. Going on the quality of some parts made now I would look at the dpf filter being somewhat sub quality combined with being completely blocked.... An unfortunate accident caused by someone trying to help with a hopefully recognized product meant to do this job. But a dpf blowing its welds 😵‍💫
 
Mark Piercy said:
Had a bm x1 at the garage last year and the dpf was completely blocked. The engine would only run for only three seconds at a time unless you undid the differential sensor then it would do 5 seconds. Going on the quality of some parts made now I would look at the dpf filter being somewhat sub quality combined with being completely blocked.... An unfortunate accident caused by someone trying to help with a hopefully recognized product meant to do this job. But a dpf blowing its welds 😵‍💫
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Sounds like your the guy who did the DPF cleaning 😀 🤪 🙃
 
Mark Piercy said:
Had a bm x1 at the garage last year and the dpf was completely blocked. The engine would only run for only three seconds at a time unless you undid the differential sensor then it would do 5 seconds. Going on the quality of some parts made now I would look at the dpf filter being somewhat sub quality combined with being completely blocked.... An unfortunate accident caused by someone trying to help with a hopefully recognized product meant to do this job. But a dpf blowing its welds 😵‍💫
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That sounds more like the driver ignoring dash warning messages and only doing short, low temperature drive cycles... We do get a lot of vehicles coming in for service with warning lights on the dash, most seem oblivious - even if it's still in warranty.
I'm having a hard time understanding 'blown welds', the back pressure (as in your case) would cause the engine to stall well before there was enough pressure to split open stainless steel.
 
Graculus said:
That sounds more like the driver ignoring dash warning messages and only doing short, low temperature drive cycles... We do get a lot of vehicles coming in for service with warning lights on the dash, most seem oblivious - even if it's still in warranty.
I'm having a hard time understanding 'blown welds', the back pressure (as in your case) would cause the engine to stall well before there was enough pressure to split open stainless steel.
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Like you wouldn't believe lad..🤣 Two quotes,
Is it important ?
Does it matter if I drive it like that? 😵‍💫
 
Nope, I rang Land Rover yesterday and it hasn’t even been looked at yet. They said it’s in a queue 😔
 
Jusv76 said:
Nope, I rang Land Rover yesterday and it hasn’t even been looked at yet. They said it’s in a queue 😔
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You need to find a good independent lr garage. The dealers are glorified kwikfitters that only do 4yr or younger lrs...
Most of the learning of the real problems that come into play are from those who deal with the older vehicles out of warranty... Sorry if I upset the guys that work in that environment... I only speak from limited experience 🤬
 
Mark Piercy said:
You need to find a good independent lr garage. The dealers are glorified kwikfitters that only do 4yr or younger lrs...
Most of the learning of the real problems that come into play are from those who deal with the older vehicles out of warranty... Sorry if I upset the guys that work in that environment... I only speak from limited experience 🤬
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The problem I had is that the local garages in my town didn’t really know where to start with it. They all recommended Land Rover main dealer as they work on them every day. It’s a Velar so not an old style Land Rover. The same engine in mine is still in the brand new model.
Will update once they’ve looked into it.
Thanks
 
Hi, I’m back and still no car. Land Rover have told me the following:
  1. The engine is seized solid, unable to turn crankshaft either direction, found swarf and foreign residue in oil. Requires engine replacement.
  2. Transfer box has no oil in it and its front output seal melted, requires replacement of transfer box.
Cost to replace the engine and other parts is over £18,000 plus vat so that’s the car written off.

Land Rover are testing the oil to see what the foreign substance is but I can only presume it’s the DPF cleaning agent. The DPF guy replied to their findings saying the exhaust filter light was on when he came out and that it had nothing to do with him but my reply is that 2 minutes of him driving the car after him putting the cleaner through my car it lost all power. Can’t be just a coincidence as I had full power before?
Hoping to her back from Land Rover this week.
Remember this is a car that’s only done 60,000 miles.
Cost me £60,000 for the car 6 years ago, a pound a mile!
Because it’s only done low mileage Land Rover are going to see if they will help contribute to the repair but I can’t see them doing anything.
Land Rover have a terrible reputation for their engines blowing up and their second hand prices have fallen so much recently, especially with their cars being the number 1 cars stolen in the UK. My insurance used to always be under £500 and last year the cheapest I could find was £1900.
All this said I think I’ve paid a massive price for using a cleaning company that’s basically fuc#ed my car and I’ve lost a car that was worth £25k.
Now have to find money to start all over again as I have nothing to trade in and been off work for 6 months with blood clots:(
They say bad news usually comes in threes 😱

What’s your thoughts people?
 
Jusv76 said:
Hi, I’m back and still no car. Land Rover have told me the following:
  1. The engine is seized solid, unable to turn crankshaft either direction, found swarf and foreign residue in oil. Requires engine replacement.
  2. Transfer box has no oil in it and its front output seal melted, requires replacement of transfer box.
Cost to replace the engine and other parts is over £18,000 plus vat so that’s the car written off.

Land Rover are testing the oil to see what the foreign substance is but I can only presume it’s the DPF cleaning agent. The DPF guy replied to their findings saying the exhaust filter light was on when he came out and that it had nothing to do with him but my reply is that 2 minutes of him driving the car after him putting the cleaner through my car it lost all power. Can’t be just a coincidence as I had full power before?
Hoping to her back from Land Rover this week.
Remember this is a car that’s only done 60,000 miles.
Cost me £60,000 for the car 6 years ago, a pound a mile!
Because it’s only done low mileage Land Rover are going to see if they will help contribute to the repair but I can’t see them doing anything.
Land Rover have a terrible reputation for their engines blowing up and their second hand prices have fallen so much recently, especially with their cars being the number 1 cars stolen in the UK. My insurance used to always be under £500 and last year the cheapest I could find was £1900.
All this said I think I’ve paid a massive price for using a cleaning company that’s basically fuc#ed my car and I’ve lost a car that was worth £25k.
Now have to find money to start all over again as I have nothing to trade in and been off work for 6 months with blood clots:(
They say bad news usually comes in threes 😱

What’s your thoughts people?
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I really do feel for you. That's a terrible scenario for you and yours to go through on top of your health problems. Have you spoken to a solicitor who works in this sector for any advice?
 
Jusv76 said:
Hi, thanks so much for your reply.
Are areas that you can see that have white marks around them is where the stuff he used to clear through the DPF ended up escaping from. You could hear it burst the weld and then you could hear the exhaust gasses escaping from the split welds. It also come out of where the small metal hoses attach. So there must of been so much pressure to break the welds. Problem is I know nothing at all about cars, so they can tell me anything they like. I just hate the unknown as I’m such honest person myself and when I’ve caused a problem at work I’ve always rectified it at whatever cost. I don’t really know what to do because if the gearbox and engine have gone then my cars pretty much written off:( and I have no money to replace the car.
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Why did you get Joe Bloggs in to clean it ?

You know nothing about cars, but you knew when the light came on that it was the DPF ?

Was it a dull light or a bright light ?
 
Ask the LR main dealer how they would have dealt with the initial problem of dpf light on. I would assume they would use diagnostic software to check the car to see why. If it needed a regeneration but wouldn't, they manually trigger this using the diagnistic software. They put a fan on it for engine air flow for cooling and rev the engine while it regens in the garage.

Peeps who clean dpf's at the side if the road are sometimes a bit like snake oil sales men. They faff around with the car looking busy. Then dissapear with it, taking it for a drive to regen the dpf. I wonder if this was forced by software, happened naturally as he solved a problem or other. The damage he caused would suggest things didn't go to plan.

Yer going to need legal help with this. When someone carries out a service they have to do so in a professional way, with reasonable care and skill, without causing damage. From what you say dpf man caused damage to your car so he's responsible for this. The garage made it worse. If you paid by credit card you could do a section 75 to get the money paid to both parties back. But seek legal help first to see if you can put in a claim for damage. You could do this via the small claim process (up to 10k sovs) for breach if contract but will need evidense of what happened. One would think the court would find in your favour on the pdf work. The mess it made and the damage. The work done by the garage is a bit more difficult. If they're partially to blame for making it worse.

Small claims sometimes go above 10k sovs but its very rare. Higher amounts are claimed in the next level court but can cost loads to do. You have the option of putting both companies on the claim and letting the small claim court choose responsibility.

If your engine is seized and has fluid loss you need to find out why and possibly who.
 
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lt looks like the Velar D300 has the 3.0 six cylinder lngenium, certainly from 2020.

This engine shouldn't suffer from a clogged or blocked DPF, even on short journeys.
l used my Defender D250 (same engine) all day every day driving between customers, for two years, sometimes less than a mile between jobs, and had no issues with the DPF.

lt sounds like there were other issues with the O/P's Velar and it was misdiagnosed as the DPF.

Occasionally on mine, the DPF would regenerate (the idle was a bit higher and the stop/start didn't work) and if that happened l would try to leave the engine running until it finished.

EDIT it says the 2018 D300 was the "V6 Diesel" which is the earlier Ford derived unit also fitted in the Discovery 4. Not sure about this engine, there were a lot issues with the D4 due to crankshaft failures and also losing all the oil due to failure of a seal.
The dashboard would display "oil level critical" but by then it was usually too late.
l wonder if that's what happened here.
 
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