Hi All
After some help and advice about my 7 month old defender from a well-known dealer
The Full story
I have a Brand new Ford Ranger that I have had for 3 years but always liked the idea of having a 110 Defender for work & play so I sold my Ranger and asked about to find a dealer that might be good to get a 110 from. I was told by 1 or 2 people that the one I got my 110 from where a good firm and they made nice 110's
So I contacted them and found the one that I liked and went to see it after finding 1 or 2 faults - Locks & spot lights not working they told me it would all be sorted by the time I picked it up I checked all under the 110 and it looked like new !
On the day of the pick up the spots needed to have a new bulb but nothing more
After 1 or 2 weeks the full story of the number of faults on my 110 came to light
The list
- Leaking windows & Doors (pools of water every time it rains in the footwells)
- Spotlight blown
-Door panel fell off
- Central locking stopped working in some doors
- Speakers stopped working
- Light blown
- Transfer making a very loud screeching noise ever time the 110 was moved in a low gear
- Oil leek
I contacted the dealer and they told me that I could get a local firm to do the work and they would pay - i did take it to one they did some small jobs but told me it would be best to go back to the dealer
so after some shocking customer service from the dealer - un returned phone calls, arranging pick up of my 110 and then not showing up twice and generally not really giving a dam if I got it sorted or not. They took it back with my long list
The gave it to me back a week later - No info supplied about what they have done, No phone call, no letter other than the drop off driver saying lucky we had it is the hand brake just snapped !
It all looked ok for about a month and then it all started once more but this time much more
After 6 months and my 3 months warrantee has run out I contacted them with the following list of faults they told me to pay up for them all to be sorted or they cannot help me
The list
- Spot lights stay on all the time making battery dead
- Wipers stopped working blown motor
- Door panel still falling off
- Both Speakers not working
- Spot light now dead and blown
- Pools of water still in both foot wells with leaking windows and doors
- Central locking still not working
- Front passenger door will not shut properly
- All of the Steel work the dealer added to the 110 is covered in deep rust and had been very poorly covered in back paint
- Hazard lights not working
- When going round sharp corners it makes a Whoop Whoop Whoop sounds
I am in the proses of asking the dealer for my cash back to return the 110 and if I am not happy with the offer I will be taking the matter to court
My main two questions are
1) Is this amount of faults normal with a 03 plate 110 Defender?
2) Will I have the same life full of issues if I replace my 110 with a better one?
3) Can you advise me on a good dealer to get a new one from that will give dam about how happy I am with my 110 (Peaks Area)
After some help and advice about my 7 month old defender from a well-known dealer
The Full story
I have a Brand new Ford Ranger that I have had for 3 years but always liked the idea of having a 110 Defender for work & play so I sold my Ranger and asked about to find a dealer that might be good to get a 110 from. I was told by 1 or 2 people that the one I got my 110 from where a good firm and they made nice 110's
So I contacted them and found the one that I liked and went to see it after finding 1 or 2 faults - Locks & spot lights not working they told me it would all be sorted by the time I picked it up I checked all under the 110 and it looked like new !
On the day of the pick up the spots needed to have a new bulb but nothing more
After 1 or 2 weeks the full story of the number of faults on my 110 came to light
The list
- Leaking windows & Doors (pools of water every time it rains in the footwells)
- Spotlight blown
-Door panel fell off
- Central locking stopped working in some doors
- Speakers stopped working
- Light blown
- Transfer making a very loud screeching noise ever time the 110 was moved in a low gear
- Oil leek
I contacted the dealer and they told me that I could get a local firm to do the work and they would pay - i did take it to one they did some small jobs but told me it would be best to go back to the dealer
so after some shocking customer service from the dealer - un returned phone calls, arranging pick up of my 110 and then not showing up twice and generally not really giving a dam if I got it sorted or not. They took it back with my long list
The gave it to me back a week later - No info supplied about what they have done, No phone call, no letter other than the drop off driver saying lucky we had it is the hand brake just snapped !
It all looked ok for about a month and then it all started once more but this time much more
After 6 months and my 3 months warrantee has run out I contacted them with the following list of faults they told me to pay up for them all to be sorted or they cannot help me
The list
- Spot lights stay on all the time making battery dead
- Wipers stopped working blown motor
- Door panel still falling off
- Both Speakers not working
- Spot light now dead and blown
- Pools of water still in both foot wells with leaking windows and doors
- Central locking still not working
- Front passenger door will not shut properly
- All of the Steel work the dealer added to the 110 is covered in deep rust and had been very poorly covered in back paint
- Hazard lights not working
- When going round sharp corners it makes a Whoop Whoop Whoop sounds
I am in the proses of asking the dealer for my cash back to return the 110 and if I am not happy with the offer I will be taking the matter to court
My main two questions are
1) Is this amount of faults normal with a 03 plate 110 Defender?
2) Will I have the same life full of issues if I replace my 110 with a better one?
3) Can you advise me on a good dealer to get a new one from that will give dam about how happy I am with my 110 (Peaks Area)