cowasaki
Well-Known Member
- Posts
- 1,517
- Location
- North West England
Well I've actually decided on my first Landrover and have tried numerous quotes with the specialist insurers. Lancaster were the cheaper but then all of a sudden they stopped quoting and so I had to ring them. Having rung them I wish I hadn't bothered. They were totally unhelpful and kept wanting to ring me back despite the queries not being particularly difficult. They also tried to feed me a load of carp that I know is rubbish (I used to sell car insurance myself a couple of decades ago). PLUS they wanted to know about every minor little addition or change before it was done and said that each would likely attract a loading. PLUS they wanted more money it I towed anything!
Anyway I had had a quote with Adrian Flux but it was £80 more expensive. I rang them having noticed that they give a discount for members of the forum and they managed to drop the price to about £10 more than Lancaster insurance were......
This is the reply I've just left to their email asking for my experience of getting a quote:
There isn't a box to say how happy I was with the sales advisor. I took out the policy with Adrian Flux despite it NOT being the cheapest and this was down to the quality of the calls. I was very happy with the way I was spoken to and the very helpful attitude of the sales person(s). I am not sure if I spoke to the same person each time or if I spoke to two different girls but both were extremely helpful. Your original quote was £80 more than my cheapest but after the unhelpful annoying way that that call was dealt with by your competitor I remembered just how helpful your sales advisor was (the first call). I then rang back hoping to get something with a similar price. With your landrover forum scheme discount your 2nd advisor was able to get me a price which although not as cheap as the competitor. Again she was extrememly helpful and spoke to the underwriter/manager to make sure everything was right then gave me the benefits of your policy and even spoke to the underwriter again to get me a benefit that I wanted which wasn't normally included (and managed to do so!). So I took out the policy and paid you more than I would have paid the competitor and I am happy about that.
Anyway I had had a quote with Adrian Flux but it was £80 more expensive. I rang them having noticed that they give a discount for members of the forum and they managed to drop the price to about £10 more than Lancaster insurance were......
This is the reply I've just left to their email asking for my experience of getting a quote:
There isn't a box to say how happy I was with the sales advisor. I took out the policy with Adrian Flux despite it NOT being the cheapest and this was down to the quality of the calls. I was very happy with the way I was spoken to and the very helpful attitude of the sales person(s). I am not sure if I spoke to the same person each time or if I spoke to two different girls but both were extremely helpful. Your original quote was £80 more than my cheapest but after the unhelpful annoying way that that call was dealt with by your competitor I remembered just how helpful your sales advisor was (the first call). I then rang back hoping to get something with a similar price. With your landrover forum scheme discount your 2nd advisor was able to get me a price which although not as cheap as the competitor. Again she was extrememly helpful and spoke to the underwriter/manager to make sure everything was right then gave me the benefits of your policy and even spoke to the underwriter again to get me a benefit that I wanted which wasn't normally included (and managed to do so!). So I took out the policy and paid you more than I would have paid the competitor and I am happy about that.
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this is really endearing to hear and the fact you've taken the time to actually post about it is a very nice gesture. It's rare that people get to receive feedback in regards to their customers thoughts, but ill certainly make sure that the people in question are praised accordingly.
