Goodwill gestures

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Scotmum said:
Has anyone received a goodwill gesture?

We have been offered 40% - they said it's their "final" offer for defective transmission (apparently) - long story..... only 40,000 miles, 4 year old Disco Sport, out of warranty :( will cost £7.5K (60% contribution from us = £4300)

Query...
  • Anyone successfully gone back and argued their case for more? They started at 20%.
  • If I accept the goodwill (for the purpose of getting the car back on the road) can I still raise a dispute with the Motor Ombudsman?
Click to expand...

What exactly did the issue turn out to be? I've read a few of your other threads but the info is spread out over different threads in different sections. What exactly is this buying you? Replacing the transmission i assume?
 
I think you will find most of the ombudsmans are funded by the industry they are meant to police!

The cheapest answer is get the car back you you regardless of cost (I think this was suggested in one of the many other threads) then get a local gbox repair pace to collect the car and sort it for you, even if it means a 2nd hand gbox, fix it as cheap as possible then get rid.
 
lynall said:
I think you will find most of the ombudsmans are funded by the industry they are meant to police!

The cheapest answer is get the car back you you regardless of cost (I think this was suggested in one of the many other threads) then get a local gbox repair pace to collect the car and sort it for you, even if it means a 2nd hand gbox, fix it as cheap as possible then get rid.
Click to expand...
+1

I think she has got into bed with the devil,
rather perturbing was her mentioning the the 'powers that be' have suggested she refrain from voicing her 'story' on social media until a resolution is agreed.

I shall refrain from suggesting what I'd do at that particular juncture!
 
myfirstl322 said:
+1

I think she has got into bed with the devil,
rather perturbing was her mentioning the the 'powers that be' have suggested she refrain from voicing her 'story' on social media until a resolution is agreed.

I shall refrain from suggesting what I'd do at that particular juncture!
Click to expand...

I would keep shctum if they were paying 100 percent, but not for 40 percent off their retail prices meaning the job is costing them pretty much nowt!
 
lynall said:
I would keep shctum if they were paying 100 percent, but not for 40 percent off their retail prices meaning the job is costing them pretty much nowt!
Click to expand...
Well yes of course, but if she manages to wangle that then there's little prospect of her showing her face in here again.

Still, at least her kids can once again be ferried to the school gates in the style they have become accustomed.
 
Second line is perhaps a bit unnecessary, but it would be entirely unsurprising if JLR improved their offer to you and made it subject to a NDA.
 
LR good will gestures vary. Yer vehicle is on 40k miles and out of warranty. 40% discount is the best I think you will get. Its nearly half way. There's only so much pushing you can do. The offer may be withdrawn if you push them further. I too have had a FL1 auto gearbox fail so appreciate yer pain. Fighting LR or the dealer will be too difficult. I think the only options are to accept the offer or risk taking it somewhere else. If taking it somewhere else then do yer homework to make sure they're legit and capable.
 
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