Nevets22002
Active Member
- Posts
- 183
- Location
- Swindon
I can help with some authority in this field.
Under distance trading law a buyer is entitled by law to a full refund, once the goods are returned regardless of the reason why, prided a claim is made to the seller within seven days of the buyer receiving the goods.
However like e erything their are exceptions such as, if the goods are specialy ordered in or if the seller clearly states no refunds as part of the selling agreement within their terms and conditions.
With regards to them using the same name, this is allowed until the second name user registers it as a LTD company or if the name is trade marked such as coke a cola or pepsi.
Sole traders can trade as they want without any real worries. Even once the second company registers with companies house as a LTD company, the first one has to file the complaint.
I know as once owned a LTD company and three sole traders in my area started using not just my name, but also my logo and even in the same line of business.
It all became a turf war.
If you have no success, I fact even once you do get a refund, I always google his address, get names of the companies around him or neighbours and write to them all naming and shaming him with just the proven facts.
I had exactly the same experience with a company in Bristol called Pegasus.
eBay don't allow negative feedback any more and a seller can get it removed so what I do is leave neutral feedback and just right " email me at ******@****** and I will prove to yu why you should NOT buy from these"
Any one who then emails me gets a copy of all the corospondence so they can make their own mind up.
Pegasus lost at least thirty sales this way all of them around 2k each.
I know it's easy for us to say, but stay calm, don't get mean get even.
All the very best of luck.
Under distance trading law a buyer is entitled by law to a full refund, once the goods are returned regardless of the reason why, prided a claim is made to the seller within seven days of the buyer receiving the goods.
However like e erything their are exceptions such as, if the goods are specialy ordered in or if the seller clearly states no refunds as part of the selling agreement within their terms and conditions.
With regards to them using the same name, this is allowed until the second name user registers it as a LTD company or if the name is trade marked such as coke a cola or pepsi.
Sole traders can trade as they want without any real worries. Even once the second company registers with companies house as a LTD company, the first one has to file the complaint.
I know as once owned a LTD company and three sole traders in my area started using not just my name, but also my logo and even in the same line of business.
It all became a turf war.
If you have no success, I fact even once you do get a refund, I always google his address, get names of the companies around him or neighbours and write to them all naming and shaming him with just the proven facts.
I had exactly the same experience with a company in Bristol called Pegasus.
eBay don't allow negative feedback any more and a seller can get it removed so what I do is leave neutral feedback and just right " email me at ******@****** and I will prove to yu why you should NOT buy from these"
Any one who then emails me gets a copy of all the corospondence so they can make their own mind up.
Pegasus lost at least thirty sales this way all of them around 2k each.
I know it's easy for us to say, but stay calm, don't get mean get even.
All the very best of luck.
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