Emmotts of Colne - Disgusting service

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Soloby Rob said:
If you've got any bloody sense at all you will. :rolleyes::rolleyes:
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Got to say I haven't ever done this... Silly I know !
Usually your rushing to get your RR back up and running so you don't think about testing stuff prior to fitting.

You just assume its going to work since its been sold as working
I can understand if it has been sold as untested etc...

So is this pump faulty or has it just been fitted without priming ? Lol
 
2.0_hippo said:
Got to say I haven't ever done this... Silly I know !
Usually your rushing to get your RR back up and running so you don't think about testing stuff prior to fitting.

You just assume its going to work since its been sold as working
I can understand if it has been sold as untested etc...

So is this pump faulty or has it just been fitted without priming ? Lol
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Could be the garage deliberately playing silly buggers as they didn't supply the part. You know, well teach the tight arse to give us secondhand parts to fit:rolleyes:
 
Datatek said:
Could be the garage deliberately playing silly buggers as they didn't supply the part. You know, well teach the tight arse to give us secondhand parts to fit:rolleyes:
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Hmm yes....


It sounds odd to me anyway that a garage will even let you supply your own parts ?

:confused:
 
Can't wait to put my 2p in. What car are we talkind about 3.9 Classic, p38 something or other. 3.9 engines need vaseline, p38s can be primed without dismantaling anything if the pump OK and the process of installation has taken enough time to drain. Not to check the pump (as the manual) prior to fitting a second hand unit is silly (to be polite.
Your attitude stinks = go away.
 
stopover said:
Can't wait to put my 2p in. What car are we talkind about 3.9 Classic, p38 something or other. 3.9 engines need vaseline, p38s can be primed without dismantaling anything if the pump OK and the process of installation has taken enough time to drain. Not to check the pump (as the manual) prior to fitting a second hand unit is silly (to be polite.
Your attitude stinks = go away.
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I think he's gone:):):)
 
If I may just have a little chip in here. It's not unreasonable for Emmots to ask you to send back offending item before refund or replacement. They have no idea who you are, it's not unknown for a scallywag to try and " return" broken items for a refund and by that I mean their original token parts. I have also found its best to treat people how you would like to be treated yourself.
 
Soloby Rob said:
There could well be some truth in that cos AntDB74 does come across as a bit of a, well, errrrrrrrrmmmmmmmmmmm you know, a plonker. :D:D:D
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Rob i cannot believe any mechanic worth his salt would fit an oil pump maybe from a very high miler without stripping and checking it first internally. Had it been me i would have insisted on fitting a new pump, if the old one was anything like suspect. Or at the very least checked that it at least worked and told the customer if it failed it was on his head. Unless the pump is totally knackered it has been fitted dry simple as that. Todays oil is like **** and will run off stored parts over time.The garage has questions to answer.
 
His previous threads suggest the garage were responsible for the demise of his last pump.
Hope he learns a lesson from this, but judging from his general attitude........probably not.
 
AntDB74 said:
So.....Not really sure on protocol here since they "sponsor" this forum however the service I have received Emmotts in my opinion is disgusting.

I bought a timing chain cover from them which comes with the oil pump etc. My old one had a crack in it and was leaking oil everywhere...(that in itself is another story!)

I had it delivered to a reputable indy on the South Coast whom I have utmost respect for and have seen good things said about them on here. They fit it for me and the oil pump will not prime...So they now need to remove it (drop the sump radiator out etc etc) not a small job and try to swap the oil pump over for my old one.

Naturally i'm a bit miffed as the labour is now going to be several hundred pounds. Emmotts are refusing to refund me any money unless I return the part to them and let them test it. I was told "everything goes through computer diagnostics before its removed from a vehicle"

So how long has it been on the shelf? Has something seized.

I don't see why I need to send a part back at my expense when it does not work and wait for them to refund or replace. All the time my vehicle is off the road.

When i told the girl that this was as helpful as a chocolate teapot she hung up on me!!

The honorable thing is surely to issue a refund?

Instead they have annoyed a customer. Well done!
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Cause - Effect

Emmots have been perfectly reasonable to request the part back to ensure a valid complaint has been raised....

You said that was unhelpful with a put down and sarcastic response....

Your complaint would have been handled in the courteous manner you would have expected and deserved if your attitude to their perfectly reasonable (and lawful) request was 'better'....

The company I work for design and manufacture items worth a considerable sum, and the effect of a defective part could mean on AoG situation, which would cost 10's of thousands a day in delays yet we will still insist on a component being returned for inspection, or we send an engineer to site for inspection before liability/refund/exchange is offered no matter how good the Airline is at fixing and maintenance.

Test....

Go to Halfrauds and buy something....go back 4 hours later and ask for a refund because it broke, but don't take the item with you.....see how far you will get?:p:D
 
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Hi AntDB74, all I can say is that I have dealt with Emmotts on a few occasions and I have had no problems with them and I have been over to their garage/warehouse to have work done and spoken to joe who runs the business and found him to be ok and helpful. Hope you get sorted. ps I have no connections to Emmotts.
 
AntDB74 said:
You also miss my point about service.... you surely dont instruct your staff to hang up if they cannot resolve a query do you?
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Yes (I don't work for Emmotts but have dealt with people like you where I work). Our company policy is quite simple. If a customer is being abusive or rude, feel free to hang up on them. We do not need or want that kind of customer. Our business would go on without customers like you.

We actually have started making more money since ditching abusive customers and focusing on the good ones as it means we're not phoning good customers annoyed or angry. It keeps the moral high and everyone is happy, including our customers. You'd never go back to Emmotts regardless of how that woman was on the phone. She could've been waxing lyrical. So why should she take your **** because you use a **** garage?
 
I havent read all of this thread, but there are a couple of points I would raise..

First of all, my receptionist was under instructions that if a customer was abusive, to tell them and then put the phone down. I aint saying you were abusive, but your problem was not with the receptionist, however annoyed you may have been.
Most companies will not send out an FOC replacement on the say so of an individual, but you could have asked for a chargeable replacement, and then ask for credit when the suspect (not faulty) item was returned.

I have no knowledge of either company, so cannot comment, but it is possible that it may have been damaged in fitting.

Maybe your comment "I work for one of the large UK companies who get regular complaints" speaks volumes. My company has had less complaints than the fingers on your hand in 29 years!
 
The Mad Hat Man said:
I havent read all of this thread, but there are a couple of points I would raise..

First of all, my receptionist was under instructions that if a customer was abusive, to tell them and then put the phone down. I aint saying you were abusive, but your problem was not with the receptionist, however annoyed you may have been.
Most companies will not send out an FOC replacement on the say so of an individual, but you could have asked for a chargeable replacement, and then ask for credit when the suspect (not faulty) item was returned.

I have no knowledge of either company, so cannot comment, but it is possible that it may have been damaged in fitting.

Maybe your comment "I work for one of the large UK companies who get regular complaints" speaks volumes. My company has had less complaints than the fingers on your hand in 29 years!
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let me guess your a gigilo on Viagra ;)
 
The Mad Hat Man said:
possibly - but I couldnt possibly comment ;).

I still maintain if time was of the essence, he could have simply asked for a chargeable replacement and then send the suspect one back in due course. :confused:
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I suspect Buddy hasn't got the cash. Lets look at the evidence.

Buying second hand parts.
Didn't want to pay shipping to return a product.
Goes to a cheap but **** garage.
Works for a large UK company that gets more complaints than you can shake your dick at.

I suspect he can hardly afford RR ownership and is trying to do it on a budget.
 
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