DPF problems for a newbie

Michiesweetcakes · Apr 13, 2021

Hi,
I am new on this forum so apologies if this thread has already been over discussed.
I purchased a 2017 Evoque convertible last October and have had problems with the amber engine management light coming on frequently. The latest issue has been diagnosed as an internal crack on the DPF and I have been quoted £1,700 to supply and fit a new one!!!
I recently found an article online about the DPF being a common problem on certain models of Land Rovers and Jaguars, of which my Evoque was one of the mentioned models. Has anyone else had similar problems or offer advice on what my next course of action should be, as I feel this is an issue that should be paid for by Land Rover if it is a common fault.
Thanks

kermit_rr · Apr 13, 2021

Have you spoken to whoever you bought the car from?
https://www.honestjohn.co.uk/problems-with-a-new-or-used-car-your-consumer-rights/#

Michiesweetcakes · Apr 13, 2021

kermit_rr said:
Have you spoken to whoever you bought the car from?
https://www.honestjohn.co.uk/problems-with-a-new-or-used-car-your-consumer-rights/#

Not yet. I got a 3 month warranty when I purchased the car from the garage but that has expired now so i don't think they will be interested

kermit_rr · Apr 13, 2021

Your rights after 30 days
If a fault comes to light between 30 days and six months of buying a vehicle, you’re entitled to a repair, replacement or refund.

It’s assumed in law that the fault was present at the time of purchase unless the seller can prove otherwise.

tomcat59alan · Apr 13, 2021

Welcome and commiserations for buying an Ejoke

Colthebrummie · Apr 13, 2021

Was the diagnosis and quote from a main dealer?

Col

tomcat59alan · Apr 13, 2021

kermit_rr said:
Your rights after 30 days
If a fault comes to light between 30 days and six months of buying a vehicle, you’re entitled to a repair, replacement or refund.

It’s assumed in law that the fault was present at the time of purchase unless the seller can prove otherwise.

Hard to prove if the warning light wasn't on at the time of purchase unless the fault code history can be accessed.

Michiesweetcakes · Apr 13, 2021

kermit_rr said:
Your rights after 30 days
If a fault comes to light between 30 days and six months of buying a vehicle, you’re entitled to a repair, replacement or refund.

It’s assumed in law that the fault was present at the time of purchase unless the seller can prove otherwise.

I didn't realise this, thank you. Maybe I should contact the garage I purchased it from then.

Michiesweetcakes · Apr 13, 2021

Colthebrummie said:
Was the diagnosis and quote from a main dealer?

Col

Yes it was from Land Rover

Colthebrummie · Apr 13, 2021

Michiesweetcakes said:
Yes it was from Land Rover

Well, if you have no joy with resolving it with the place you bought it from, shop around, a decent garage will fix it for about half of what you have been quoted or less.

Col

tomcat59alan · Apr 13, 2021

Michiesweetcakes said:
Yes it was from Land Rover

Try the garage you purchased it from first then look for an Independent land rover garage . they're not called Main Stealers for nothing.good luck.

kermit_rr · Apr 13, 2021

as said, hard to prove whether the light was on or not, but equally some problems don't create a measurable fault straight away, doesn't mean the fault isn't there

Michiesweetcakes · Apr 13, 2021

Thank you

Colthebrummie said:
Well, if you have no joy with resolving it with the place you bought it from, shop around, a decent garage will fix it for about half of what you have been quoted or less.

Col

Michiesweetcakes · Apr 13, 2021

tomcat59alan said:
Try the garage you purchased it from first then look for an Independent land rover garage . they're not called Main Stealers for nothing.good luck.

Thanks

Michiesweetcakes · Apr 13, 2021

kermit_rr said:
as said, hard to prove whether the light was on or not, but equally some problems don't create a measurable fault straight away, doesn't mean the fault isn't there

Yeah it would be difficult to prove the fault was there when I purchased it.

kermit_rr · Apr 13, 2021

Michiesweetcakes said:
Yeah it would be difficult to prove the fault was there when I purchased it.

then stands to reason it would be difficult to prove the fault wasn't there when you purchased it

Mark Piercy · Apr 13, 2021

A bit of reverse genocolglocitry-phsyioc... Phsyco... Reverse thinking... Fu k it....

Nodge68 · Apr 13, 2021

Michiesweetcakes said:
The latest issue has been diagnosed as an internal crack on the DPF and I have been quoted £1,700 to supply and fit a new one!!!

I'd like to know how they know it has an internal crack, unless they cut the casing open to look at the filter element, then welded it back together again.

Go back to the original seller, as a first step to getting the issue resolved.
Read this.
https://www.landyzone.co.uk/land-rover/buying-a-crock-of-or-if-you-already-have.76002/
You can go down legal routes if needed, but it's less hassle to simply get it repaired properly, by someone whose not so keen to fleece you, although with an Evoque, that might be difficult.

kermit_rr · Apr 13, 2021

i thought dpf was all metal, how would it crack? a cat maybe...

tomcat59alan · Apr 13, 2021

kermit_rr said:
i thought dpf was all metal, how would it crack? a cat maybe...

More like a dog.

DPF problems for a newbie

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