DO NOT USE BUDGET INSURANCE

Hi,

I feel I must let you all know about the nightmare I have just had dealing
with Budget Insurance.

Appologies in advance if any of you feel this is O.T.

I insured my Frontera back in the end of March 03, right from the go I knew
things were not going to be easy. Every piece of documentation such as
whereabouts of NCD's, previous insurers etc all had to be sent 2 or 3 times
as, a week or two after sending out the first copies I would receive a
reminder, telling me that I HAD NOT sent these docs, and doing so would
invalid my insurance etc. In the end I would phone through such
details...no mean task for me as I suffer from a pretty bad stammer!

This settled down after the initial complicated month, until I had an LPG
conversion carried out. I duly notified BUDGET (as is my duty) and
explained that, as I would have to send a copy of the conversion
certificate, I was worried about it getting lost in whatever black hole
existed in their internal post system. The Lady assured me that she would
personally take care of it, and indeed she rang me back on several occasions
to assure me that things were OK, the conversion had been included in my
cover and at no extra cost. Everything was Tickity-Boo........until this
week.

I received a curt letter, informing me that I had not returned my insurance
certificate (?) and that withholding it was a criminal offence (??)

I duly rang Budget, who informed me that my insurance is cancelled, and has
been for the last 2 months (???) I received no indication of this, despite
them insisting that they sent me warning letters. Nor indeed have I
received a refund of 8(ish) months premium. In fact Budget have put me in
the position where I may have been driving illegally through no fault of my
own. Very nice when you consider that I regularly tow the club boat around
West Wales...could have been very embarrassing, not to mention expensive.

The upshot is, Budget are refusing to accept that they have received my LPG
certificate, despite my instance that someone in their organisation (the
only person, incidentally, who gave me helpful and professional
service...surely she must have moved on by now?) actually confirmed that she
had received the document from me on the telephone. Of course I could not
quote her name today as I am not in the habit of keeping names for months on
end, I leave that to the stalkers. Which leaves me where?

No insurance, out of pocket after whatever fees they deem fit to remove from
my refund and pretty ****ed of that they did not have the decency to
apologise for what is obviously an error on their behalf...I mean, honestly,
why would I not bother sending them a Certificate for a conversion that I
spent over a grand for, and after notifying them about the work in the first
place? Makes no sense.

I shall send every Manager of each department in Budget Insurance a similar
letter of complaint, hopefully it will generate some discussion and help
resolve whatever breakdown in comunication they are having.

Until this happens I urge you to take my advice...STEER CLEAR OF BUDGET
INSURANCE!

Best Regards
Neil Jones

Amanda Lewis raved thus:

:: Hi,
::
:: I feel I must let you all know about the nightmare I have just had
:: dealing with Budget Insurance.

<snip tale of woe>

Send documents recorded delivery.

Abo

Abo wrote:
> Amanda Lewis raved thus:
>
> :: Hi,
> ::
> :: I feel I must let you all know about the nightmare I have just had
> :: dealing with Budget Insurance.
>
> <snip tale of woe>
>
> Send documents recorded delivery.
>
> Abo
>
>
I had similar problems with Churchill who I'd been using for years - I
now use 1st Quote who did it on the 'net and then waited for me to send
photocopies of the forms for my alarm & lpg- I didn't have to send the
originals at all.

Dave

get onto the insurance ombudsman
dont bother sending every manager a letter, one to the managing director
only, CC your solicitor and the ombudsman and watchdog or similar.
Demand full explanation of whats going on, point out that you have not
received any letters OR the refund. You want a full explanation AND the
matter resolved within 3 days of them receiving the letter.

dont let them get away with it.

"Amanda Lewis" <[email protected]> wrote in message
news:[email protected]...
> Hi,
>
> I feel I must let you all know about the nightmare I have just had dealing
> with Budget Insurance.
>
> Appologies in advance if any of you feel this is O.T.
>
> I insured my Frontera back in the end of March 03, right from the go I
knew
> things were not going to be easy. Every piece of documentation such as
> whereabouts of NCD's, previous insurers etc all had to be sent 2 or 3
times
> as, a week or two after sending out the first copies I would receive a
> reminder, telling me that I HAD NOT sent these docs, and doing so would
> invalid my insurance etc. In the end I would phone through such
> details...no mean task for me as I suffer from a pretty bad stammer!
>
> This settled down after the initial complicated month, until I had an LPG
> conversion carried out. I duly notified BUDGET (as is my duty) and
> explained that, as I would have to send a copy of the conversion
> certificate, I was worried about it getting lost in whatever black hole
> existed in their internal post system. The Lady assured me that she would
> personally take care of it, and indeed she rang me back on several
occasions
> to assure me that things were OK, the conversion had been included in my
> cover and at no extra cost. Everything was Tickity-Boo........until this
> week.
>
> I received a curt letter, informing me that I had not returned my
insurance
> certificate (?) and that withholding it was a criminal offence (??)
>
> I duly rang Budget, who informed me that my insurance is cancelled, and
has
> been for the last 2 months (???) I received no indication of this,
despite
> them insisting that they sent me warning letters. Nor indeed have I
> received a refund of 8(ish) months premium. In fact Budget have put me in
> the position where I may have been driving illegally through no fault of
my
> own. Very nice when you consider that I regularly tow the club boat
around
> West Wales...could have been very embarrassing, not to mention expensive.
>
> The upshot is, Budget are refusing to accept that they have received my
LPG
> certificate, despite my instance that someone in their organisation (the
> only person, incidentally, who gave me helpful and professional
> service...surely she must have moved on by now?) actually confirmed that
she
> had received the document from me on the telephone. Of course I could
not
> quote her name today as I am not in the habit of keeping names for months
on
> end, I leave that to the stalkers. Which leaves me where?
>
> No insurance, out of pocket after whatever fees they deem fit to remove
from
> my refund and pretty ****ed of that they did not have the decency to
> apologise for what is obviously an error on their behalf...I mean,
honestly,
> why would I not bother sending them a Certificate for a conversion that I
> spent over a grand for, and after notifying them about the work in the
first
> place? Makes no sense.
>
> I shall send every Manager of each department in Budget Insurance a
similar
> letter of complaint, hopefully it will generate some discussion and help
> resolve whatever breakdown in comunication they are having.
>
> Until this happens I urge you to take my advice...STEER CLEAR OF BUDGET
> INSURANCE!
>
> Best Regards
> Neil Jones
>
>

"Abo" <[email protected]> wrote in message
news:[email protected]...

> Send documents recorded delivery.

Adds a layer of security, but unfortunately they can still deny receiving it
if this is signed for by the tea-boy, security guard or whomever - of
course, when the complain comes up these people "no longer work here".

Originals should not be required - reasonable facsimiles are normally
acceptable.

--
Ken Davidson


---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.512 / Virus Database: 309 - Release Date: 19/08/03

"Mark Craft" <nospamhere.com> wrote in message
news:[email protected]...
> get onto the insurance ombudsman
> dont bother sending every manager a letter, one to the managing director
> only, CC your solicitor and the ombudsman and watchdog or similar.
> Demand full explanation of whats going on, point out that you have not
> received any letters OR the refund. You want a full explanation AND the
> matter resolved within 3 days of them receiving the letter.

I can wholeheartedly recommend this, though initially only use the solicitor
as a bona fide recipient. You shouldn't need to actively engage a solicitor
at this stage.

The Insurance Ombudsman's contact details should be in the bumf sent to you
by Budget. I have direct experience of this action, it takes some time but
gets results. However, only if the company you're complaining about is
interested in *staying* in business. If they're on their hunkers you've got
little chance of a refund.

Best of luck!
--
Ken Davidson


---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.512 / Virus Database: 309 - Release Date: 19/08/03

"Amanda Lewis" <[email protected]> wrote in message
news:[email protected]...
> Hi,
>
> I feel I must let you all know about the nightmare I have just had dealing
> with Budget Insurance.
>
> Appologies in advance if any of you feel this is O.T.
>
> I insured my Frontera back in the end of March 03, right from the go I
knew
> things were not going to be easy. Every piece of documentation such as
> whereabouts of NCD's, previous insurers etc all had to be sent 2 or 3
times
> as, a week or two after sending out the first copies I would receive a
> reminder, telling me that I HAD NOT sent these docs, and doing so would
> invalid my insurance etc. In the end I would phone through such
> details...no mean task for me as I suffer from a pretty bad stammer!
>
> This settled down after the initial complicated month, until I had an LPG
> conversion carried out. I duly notified BUDGET (as is my duty) and
> explained that, as I would have to send a copy of the conversion
> certificate, I was worried about it getting lost in whatever black hole
> existed in their internal post system. The Lady assured me that she would
> personally take care of it, and indeed she rang me back on several
occasions
> to assure me that things were OK, the conversion had been included in my
> cover and at no extra cost. Everything was Tickity-Boo........until this
> week.
>
> I received a curt letter, informing me that I had not returned my
insurance
> certificate (?) and that withholding it was a criminal offence (??)
>
> I duly rang Budget, who informed me that my insurance is cancelled, and
has
> been for the last 2 months (???) I received no indication of this,
despite
> them insisting that they sent me warning letters. Nor indeed have I
> received a refund of 8(ish) months premium. In fact Budget have put me in
> the position where I may have been driving illegally through no fault of
my
> own. Very nice when you consider that I regularly tow the club boat
around
> West Wales...could have been very embarrassing, not to mention expensive.
>
> The upshot is, Budget are refusing to accept that they have received my
LPG
> certificate, despite my instance that someone in their organisation (the
> only person, incidentally, who gave me helpful and professional
> service...surely she must have moved on by now?) actually confirmed that
she
> had received the document from me on the telephone. Of course I could
not
> quote her name today as I am not in the habit of keeping names for months
on
> end, I leave that to the stalkers. Which leaves me where?
>
> No insurance, out of pocket after whatever fees they deem fit to remove
from
> my refund and pretty ****ed of that they did not have the decency to
> apologise for what is obviously an error on their behalf...I mean,
honestly,
> why would I not bother sending them a Certificate for a conversion that I
> spent over a grand for, and after notifying them about the work in the
first
> place? Makes no sense.
>
> I shall send every Manager of each department in Budget Insurance a
similar
> letter of complaint, hopefully it will generate some discussion and help
> resolve whatever breakdown in comunication they are having.
>
> Until this happens I urge you to take my advice...STEER CLEAR OF BUDGET
> INSURANCE!
>
> Best Regards
> Neil Jones

Yes Neil

Buget are crap, in fact I had the same problems with Firebond and
Performance Choice, Firebond would not release my NCD proof and it took me a
year to get this off them.

I had the exact same troubles as you apart from the LPG conversion, even
when I faxed the copies in they still sent me letters saying that they had
not received documents from me. In the end I cancelled them and so decided
to Try Norwich Union Direct and boy did they quote me happy........

I saved over £1,300 with them and that put a smile on my face, and I have
never had any problems with them....
--
Deviant Devanti

We are here for one reason, to reproduce;
everything else we do is just to pass time until our next sexual encounter.
).

You should call them
)



>
>

Amanda Lewis wrote:

>Best Regards
>Neil Jones


No wonder they're having trouble keeping track of your documents.


--

Stewart Hargrave

A lot faster than public transport


For email, replace 'SpamOnlyToHere' with my name

sounds appalling. stick to your guns.

"Amanda Lewis" <[email protected]> wrote in message
news:[email protected]...
> Hi,
>
> I feel I must let you all know about the nightmare I have just had dealing
> with Budget Insurance.
>
> Appologies in advance if any of you feel this is O.T.
>
> I insured my Frontera back in the end of March 03, right from the go I
knew
> things were not going to be easy. Every piece of documentation such as
> whereabouts of NCD's, previous insurers etc all had to be sent 2 or 3
times
> as, a week or two after sending out the first copies I would receive a
> reminder, telling me that I HAD NOT sent these docs, and doing so would
> invalid my insurance etc. In the end I would phone through such
> details...no mean task for me as I suffer from a pretty bad stammer!
>
> This settled down after the initial complicated month, until I had an LPG
> conversion carried out. I duly notified BUDGET (as is my duty) and
> explained that, as I would have to send a copy of the conversion
> certificate, I was worried about it getting lost in whatever black hole
> existed in their internal post system. The Lady assured me that she would
> personally take care of it, and indeed she rang me back on several
occasions
> to assure me that things were OK, the conversion had been included in my
> cover and at no extra cost. Everything was Tickity-Boo........until this
> week.
>
> I received a curt letter, informing me that I had not returned my
insurance
> certificate (?) and that withholding it was a criminal offence (??)
>
> I duly rang Budget, who informed me that my insurance is cancelled, and
has
> been for the last 2 months (???) I received no indication of this,
despite
> them insisting that they sent me warning letters. Nor indeed have I
> received a refund of 8(ish) months premium. In fact Budget have put me in
> the position where I may have been driving illegally through no fault of
my
> own. Very nice when you consider that I regularly tow the club boat
around
> West Wales...could have been very embarrassing, not to mention expensive.
>
> The upshot is, Budget are refusing to accept that they have received my
LPG
> certificate, despite my instance that someone in their organisation (the
> only person, incidentally, who gave me helpful and professional
> service...surely she must have moved on by now?) actually confirmed that
she
> had received the document from me on the telephone. Of course I could
not
> quote her name today as I am not in the habit of keeping names for months
on
> end, I leave that to the stalkers. Which leaves me where?
>
> No insurance, out of pocket after whatever fees they deem fit to remove
from
> my refund and pretty ****ed of that they did not have the decency to
> apologise for what is obviously an error on their behalf...I mean,
honestly,
> why would I not bother sending them a Certificate for a conversion that I
> spent over a grand for, and after notifying them about the work in the
first
> place? Makes no sense.
>
> I shall send every Manager of each department in Budget Insurance a
similar
> letter of complaint, hopefully it will generate some discussion and help
> resolve whatever breakdown in comunication they are having.
>
> Until this happens I urge you to take my advice...STEER CLEAR OF BUDGET
> INSURANCE!
>
> Best Regards
> Neil Jones
>
>

In article <[email protected]>, Stewart Hargrave
<URL:mailto:[email protected]> wrote:
> Amanda Lewis wrote:
>
> >Best Regards
> >Neil Jones
>
>
> No wonder they're having trouble keeping track of your documents.

<FX>

Whooosh!

</FX>




--
AJL Electronics (G6FGO) : Satellite and TV aerial systems
http://www.classicmicrocars.co.uk : http://www.ajlelectronics.co.uk

** Would you like to learn to post effectively? **
** http://www.allmyfaqs.com/faq.pl?How_to_post **

In article <[email protected]>, The Blue Max
<URL:mailto:[email protected]> wrote:

> sounds appalling. stick to your guns.

What does, the way some people post upside down and don't trim a single
syllable from the trailing irrelevance?

--
AJL Electronics (G6FGO) : Satellite and TV aerial systems
http://www.classicmicrocars.co.uk : http://www.ajlelectronics.co.uk

** Would you like to learn to post effectively? **
** http://www.allmyfaqs.com/faq.pl?How_to_post **

You only find out how good these insurance co's. are when
you have a clame or something goes wrong.

My partner was with Colonnade for a year, when she took out the
insurance they gave her 50% NCD to start (previously on someone
else's insurance), when she wanted to renew it this year they told her
that they had been bought out by Swinton and that they would give her
the year that she had just been with them, and they would not honour
the 50%.

She phoned Vauxhall and they `mirrored' My NCD as she is named on my
insurance the difference was £300. They obviously wanted her custom.

Gazza


"Amanda Lewis" <[email protected]> wrote in message
news:[email protected]...
> Hi,
>
> I feel I must let you all know about the nightmare I have just had dealing
> with Budget Insurance.
>
> Appologies in advance if any of you feel this is O.T.
>
> I insured my Frontera back in the end of March 03, right from the go I
knew
> things were not going to be easy. Every piece of documentation such as
> whereabouts of NCD's, previous insurers etc all had to be sent 2 or 3
times
> as, a week or two after sending out the first copies I would receive a
> reminder, telling me that I HAD NOT sent these docs, and doing so would
> invalid my insurance etc. In the end I would phone through such
> details...no mean task for me as I suffer from a pretty bad stammer!
>
> This settled down after the initial complicated month, until I had an LPG
> conversion carried out. I duly notified BUDGET (as is my duty) and
> explained that, as I would have to send a copy of the conversion
> certificate, I was worried about it getting lost in whatever black hole
> existed in their internal post system. The Lady assured me that she would
> personally take care of it, and indeed she rang me back on several
occasions
> to assure me that things were OK, the conversion had been included in my
> cover and at no extra cost. Everything was Tickity-Boo........until this
> week.
>
> I received a curt letter, informing me that I had not returned my
insurance
> certificate (?) and that withholding it was a criminal offence (??)
>
> I duly rang Budget, who informed me that my insurance is cancelled, and
has
> been for the last 2 months (???) I received no indication of this,
despite
> them insisting that they sent me warning letters. Nor indeed have I
> received a refund of 8(ish) months premium. In fact Budget have put me in
> the position where I may have been driving illegally through no fault of
my
> own. Very nice when you consider that I regularly tow the club boat
around
> West Wales...could have been very embarrassing, not to mention expensive.
>
> The upshot is, Budget are refusing to accept that they have received my
LPG
> certificate, despite my instance that someone in their organisation (the
> only person, incidentally, who gave me helpful and professional
> service...surely she must have moved on by now?) actually confirmed that
she
> had received the document from me on the telephone. Of course I could
not
> quote her name today as I am not in the habit of keeping names for months
on
> end, I leave that to the stalkers. Which leaves me where?
>
> No insurance, out of pocket after whatever fees they deem fit to remove
from
> my refund and pretty ****ed of that they did not have the decency to
> apologise for what is obviously an error on their behalf...I mean,
honestly,
> why would I not bother sending them a Certificate for a conversion that I
> spent over a grand for, and after notifying them about the work in the
first
> place? Makes no sense.
>
> I shall send every Manager of each department in Budget Insurance a
similar
> letter of complaint, hopefully it will generate some discussion and help
> resolve whatever breakdown in comunication they are having.
>
> Until this happens I urge you to take my advice...STEER CLEAR OF BUDGET
> INSURANCE!
>
> Best Regards
> Neil Jones
>
>

> I feel I must let you all know about the nightmare I have just
> had dealing with Budget Insurance.

I had to claim from Budget when I was a teenager. Service was absolutely
fine, in fact it's fair to say I received a stupid amount of money
(double the value of the vehicle).

> Appologies in advance if any of you feel this is O.T.

I don't feel it's OT, I do feel it's misplaced ****e from someone who's
just bitter. You took the word of an insurance company by phone, pretty
much everyone knows that is just stupid and asking to get fk'ed over.
You're not the first to have been done so, and you certainly won't be
the last.

*Every* company out there has both people who swear by them and people
who swear at them[1]. If you can't handle that, then get a frigging
bike.


--
Lordy

[1] With the exception of 'Adrian ****s' of course,
which is just terrible full stop

> Hi,
>
> I feel I must let you all know about the nightmare I have just had dealing
> with Budget Insurance.
>
> Appologies in advance if any of you feel this is O.T.
>

What make you think it might be considered OT ?

"Jassira" <[email protected]> wrote in message news:<[email protected]>...
> > Hi,
> >
> > I feel I must let you all know about the nightmare I have just had dealing
> > with Budget Insurance.
> >
> > Appologies in advance if any of you feel this is O.T.
> >
>
> What make you think it might be considered OT ?

How about the fact that it's X-posted to a huge number of newsgroups?

What about the fact that it looks as though the poster has tried to
post to EVERY newsgroup... ah yes - that's it.

This is UseNet - not watchdog

Alun Harford

In article <[email protected]>,
[email protected] says...
> > I feel I must let you all know about the nightmare I have just
> > had dealing with Budget Insurance.
>
> I had to claim from Budget when I was a teenager. Service was absolutely
> fine, in fact it's fair to say I received a stupid amount of money
> (double the value of the vehicle).
>

How many decades ago was that?
--
____________________
Remove "X" from email address to reply.

> > > I feel I must let you all know about the nightmare I have just
> > > had dealing with Budget Insurance.
> >
> > I had to claim from Budget when I was a teenager. Service was absolutely
> > fine, in fact it's fair to say I received a stupid amount of money
> > (double the value of the vehicle).
>
> How many decades ago was that?

Seeing as I'm only in my twenties, less than one actually...

Coasting towards traffic lights at sub 20mph in traffic, and a stupid
old fart in a Nissan Sunny decided to just suddenly change lanes.
Unfortunately I happened to be at the side of them


--
Lordy

> > What make you think it might be considered OT ?
>
> How about the fact that it's X-posted to a huge number of newsgroups?
>
> What about the fact that it looks as though the poster has tried to
> post to EVERY newsgroup... ah yes - that's it.
>
> This is UseNet - not watchdog
>
> Alun Harford

I picked up this post uk.rec.suba.......it amused me that the poster was
unsure if it might be considered OT

Could have been a lot worse. A friend of mine, quite a few years ago had
very bad luck. He was pulled over one night at the begaining of the week for
having a dodgy tail light, the police let him go and gave him a producer. He
thought nothing else of it, and planned to go into the police station at the
weekend. Then on the wednesday he got pulled again for routine, and got
given yet another producer, again he thought nothing of it, and planned to
take this producer in with the other at the weekend. When he got his
insurance documents out, he found he had only a cover note which had ran out
the week before, so he contacted his insurance company (can't remember who
they were), and they said they had cancelled his insurance policy two weeks
before, and he should have received a letter (WHICH HE DIDN'T). So to cut a
long story short, he ended up going to court charged with TWO offences of
driving with no insurance (since he had been given two producers). He was
given the standard 6 points for no insurance twice totalling 12 points , and
a large double fine. The only bit of luck he had is the court made an
exception to the automatic 12 point ban, due to the circumstances, and he
needed to drive for his job.

Dave

"Amanda Lewis" <[email protected]> wrote in message
news:[email protected]...
> Hi,
>
> I feel I must let you all know about the nightmare I have just had dealing
> with Budget Insurance.
>
> Appologies in advance if any of you feel this is O.T.
>
> I insured my Frontera back in the end of March 03, right from the go I
knew
> things were not going to be easy. Every piece of documentation such as
> whereabouts of NCD's, previous insurers etc all had to be sent 2 or 3
times
> as, a week or two after sending out the first copies I would receive a
> reminder, telling me that I HAD NOT sent these docs, and doing so would
> invalid my insurance etc. In the end I would phone through such
> details...no mean task for me as I suffer from a pretty bad stammer!
>
> This settled down after the initial complicated month, until I had an LPG
> conversion carried out. I duly notified BUDGET (as is my duty) and
> explained that, as I would have to send a copy of the conversion
> certificate, I was worried about it getting lost in whatever black hole
> existed in their internal post system. The Lady assured me that she would
> personally take care of it, and indeed she rang me back on several
occasions
> to assure me that things were OK, the conversion had been included in my
> cover and at no extra cost. Everything was Tickity-Boo........until this
> week.
>
> I received a curt letter, informing me that I had not returned my
insurance
> certificate (?) and that withholding it was a criminal offence (??)
>
> I duly rang Budget, who informed me that my insurance is cancelled, and
has
> been for the last 2 months (???) I received no indication of this,
despite
> them insisting that they sent me warning letters. Nor indeed have I
> received a refund of 8(ish) months premium. In fact Budget have put me in
> the position where I may have been driving illegally through no fault of
my
> own. Very nice when you consider that I regularly tow the club boat
around
> West Wales...could have been very embarrassing, not to mention expensive.
>
> The upshot is, Budget are refusing to accept that they have received my
LPG
> certificate, despite my instance that someone in their organisation (the
> only person, incidentally, who gave me helpful and professional
> service...surely she must have moved on by now?) actually confirmed that
she
> had received the document from me on the telephone. Of course I could
not
> quote her name today as I am not in the habit of keeping names for months
on
> end, I leave that to the stalkers. Which leaves me where?
>
> No insurance, out of pocket after whatever fees they deem fit to remove
from
> my refund and pretty ****ed of that they did not have the decency to
> apologise for what is obviously an error on their behalf...I mean,
honestly,
> why would I not bother sending them a Certificate for a conversion that I
> spent over a grand for, and after notifying them about the work in the
first
> place? Makes no sense.
>
> I shall send every Manager of each department in Budget Insurance a
similar
> letter of complaint, hopefully it will generate some discussion and help
> resolve whatever breakdown in comunication they are having.
>
> Until this happens I urge you to take my advice...STEER CLEAR OF BUDGET
> INSURANCE!
>
> Best Regards
> Neil Jones
>
>

never too good is it!

"Dave Griffs" <dr.clayton(nospam)@talk21.com> wrote in message
news[email protected]...
> Could have been a lot worse. A friend of mine, quite a few years ago had
> very bad luck. He was pulled over one night at the begaining of the week
for
> having a dodgy tail light, the police let him go and gave him a producer.
He
> thought nothing else of it, and planned to go into the police station at
the
> weekend. Then on the wednesday he got pulled again for routine, and got
> given yet another producer, again he thought nothing of it, and planned to
> take this producer in with the other at the weekend. When he got his
> insurance documents out, he found he had only a cover note which had ran
out
> the week before, so he contacted his insurance company (can't remember who
> they were), and they said they had cancelled his insurance policy two
weeks
> before, and he should have received a letter (WHICH HE DIDN'T). So to cut
a
> long story short, he ended up going to court charged with TWO offences of
> driving with no insurance (since he had been given two producers). He was
> given the standard 6 points for no insurance twice totalling 12 points ,
and
> a large double fine. The only bit of luck he had is the court made an
> exception to the automatic 12 point ban, due to the circumstances, and he
> needed to drive for his job.
>
> Dave
>
> "Amanda Lewis" <[email protected]> wrote in message
> news:[email protected]...
> > Hi,
> >
> > I feel I must let you all know about the nightmare I have just had
dealing
> > with Budget Insurance.
> >
> > Appologies in advance if any of you feel this is O.T.
> >
> > I insured my Frontera back in the end of March 03, right from the go I
> knew
> > things were not going to be easy. Every piece of documentation such as
> > whereabouts of NCD's, previous insurers etc all had to be sent 2 or 3
> times
> > as, a week or two after sending out the first copies I would receive a
> > reminder, telling me that I HAD NOT sent these docs, and doing so would
> > invalid my insurance etc. In the end I would phone through such
> > details...no mean task for me as I suffer from a pretty bad stammer!
> >
> > This settled down after the initial complicated month, until I had an
LPG
> > conversion carried out. I duly notified BUDGET (as is my duty) and
> > explained that, as I would have to send a copy of the conversion
> > certificate, I was worried about it getting lost in whatever black hole
> > existed in their internal post system. The Lady assured me that she
would
> > personally take care of it, and indeed she rang me back on several
> occasions
> > to assure me that things were OK, the conversion had been included in my
> > cover and at no extra cost. Everything was Tickity-Boo........until
this
> > week.
> >
> > I received a curt letter, informing me that I had not returned my
> insurance
> > certificate (?) and that withholding it was a criminal offence (??)
> >
> > I duly rang Budget, who informed me that my insurance is cancelled, and
> has
> > been for the last 2 months (???) I received no indication of this,
> despite
> > them insisting that they sent me warning letters. Nor indeed have I
> > received a refund of 8(ish) months premium. In fact Budget have put me
in
> > the position where I may have been driving illegally through no fault of
> my
> > own. Very nice when you consider that I regularly tow the club boat
> around
> > West Wales...could have been very embarrassing, not to mention
expensive.
> >
> > The upshot is, Budget are refusing to accept that they have received my
> LPG
> > certificate, despite my instance that someone in their organisation (the
> > only person, incidentally, who gave me helpful and professional
> > service...surely she must have moved on by now?) actually confirmed that
> she
> > had received the document from me on the telephone. Of course I could
> not
> > quote her name today as I am not in the habit of keeping names for
months
> on
> > end, I leave that to the stalkers. Which leaves me where?
> >
> > No insurance, out of pocket after whatever fees they deem fit to remove
> from
> > my refund and pretty ****ed of that they did not have the decency to
> > apologise for what is obviously an error on their behalf...I mean,
> honestly,
> > why would I not bother sending them a Certificate for a conversion that
I
> > spent over a grand for, and after notifying them about the work in the
> first
> > place? Makes no sense.
> >
> > I shall send every Manager of each department in Budget Insurance a
> similar
> > letter of complaint, hopefully it will generate some discussion and help
> > resolve whatever breakdown in comunication they are having.
> >
> > Until this happens I urge you to take my advice...STEER CLEAR OF BUDGET
> > INSURANCE!
> >
> > Best Regards
> > Neil Jones
> >
> >
>
>


---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.514 / Virus Database: 312 - Release Date: 28/08/2003