Station House
Well-Known Member
Thrilled for you Bluey
Get out there and enjoy it now - you deserve to
Get out there and enjoy it now - you deserve to
bluehaze
Well-Known Member
Well it's nearly all done - just waiting for the cheque to cover my expenses.
Tips (most of which are contained in the previous ten pages):
1. Remember that you and your insurance company are in a legally binding agreement - they have to do the right thing by you.
2. Talk to people in authority - this may take time so be patient and keep your cool. Ask to speak to people who have the authority to negotiate.
3. Establish which companies are involved, ie brokers, under writers, management centre, driver assist and, if need be, the third party's insurance company. Speak only to the people in charge.
4. Make a note of the name and direct phone numbers of everyone you speak to.
5. Make a note of when you are told that they will phone back - give them one hour then call them.
6. Understand where you stand with the law.
7. Be prepared to conduct your own research to ascertain what you feel is the proper value of your vehicle.
8. Do not accept verbal offers - stress that you want them in writing.
9. Do not accept any offer that you disagree with - be persistant as it is your vehicle.
10. All insurance companies want your business for their economic benefit not your moral wellbeing - be prepared to ask how you can complain about the service you are receiving - it will get their attention.
Although I'm waiting for the final cheque I'm happy the situation is resolved. A big thanks to everyone who has given advice and morale support; it has been a very stressful period! I'm off on my travels in my newly chassised landy for the next two weeks. Once back I'll post some pics.
Moderator is it possible to add the word INSURANCE to the title in order to help others out in the future? Maybe a sticky?
Thanks again.
Tips (most of which are contained in the previous ten pages):
1. Remember that you and your insurance company are in a legally binding agreement - they have to do the right thing by you.
2. Talk to people in authority - this may take time so be patient and keep your cool. Ask to speak to people who have the authority to negotiate.
3. Establish which companies are involved, ie brokers, under writers, management centre, driver assist and, if need be, the third party's insurance company. Speak only to the people in charge.
4. Make a note of the name and direct phone numbers of everyone you speak to.
5. Make a note of when you are told that they will phone back - give them one hour then call them.
6. Understand where you stand with the law.
7. Be prepared to conduct your own research to ascertain what you feel is the proper value of your vehicle.
8. Do not accept verbal offers - stress that you want them in writing.
9. Do not accept any offer that you disagree with - be persistant as it is your vehicle.
10. All insurance companies want your business for their economic benefit not your moral wellbeing - be prepared to ask how you can complain about the service you are receiving - it will get their attention.
Although I'm waiting for the final cheque I'm happy the situation is resolved. A big thanks to everyone who has given advice and morale support; it has been a very stressful period! I'm off on my travels in my newly chassised landy for the next two weeks. Once back I'll post some pics.
Moderator is it possible to add the word INSURANCE to the title in order to help others out in the future? Maybe a sticky?
Thanks again.
bluehaze
Well-Known Member
Update 16 Sep:
Well the insurance company have finally come up trumps: they have re-embersed my expenses!
Having provided phone bills and Post Office receipts for the recorded delivery costs the total amount has been accepted.
If you don't ask you don't get. That said I did provide the documented evidence.
Well in Shifty et al.
Well the insurance company have finally come up trumps: they have re-embersed my expenses!
Having provided phone bills and Post Office receipts for the recorded delivery costs the total amount has been accepted.
If you don't ask you don't get. That said I did provide the documented evidence.
Well in Shifty et al.
Station House
Well-Known Member
Good man!
Shifty1962
Well-Known Member
Chalk another one up for the little guy!
Shifty1962
Well-Known Member
Fooking shysters will try anything to get their money back. Legalised mugging!
Station House
Well-Known Member
Well done you
Frustrates the hell out of me how you have to fight all the way!
Frustrates the hell out of me how you have to fight all the way!
maverick451
Member
This is a great thread ive just been reading this with interest.
I dont know if this will be picked up but I do have a question.
Although the insurance company have paid for the cost of the repair are you not out of pocket because now you ahve a vehicle with a cat D write off against is which will obviously effect the value?
I dont know if this will be picked up but I do have a question.
Although the insurance company have paid for the cost of the repair are you not out of pocket because now you ahve a vehicle with a cat D write off against is which will obviously effect the value?
maverick451
Member
I think that post is in relation to his renewal, the next post on page 12 he says
28th update:
Well the engineers report arrived today. It states that the vehicle suffered minor rear end damage but is judged to be a write off due to requiring specialist repair. However, the covering letter states that the owner has sourced specialist help at a cost which makes the vehicle repairable.
anyway doesnt matter really but just curious
bluehaze
Well-Known Member
It's worked out really well - no evidence of any form of write off. I've changed insurance company since the incident and they were happy once I'd declared that it has a new chassis.
The moral of the story is: DO NOT BE PUSHED AROUND BY INSURANCE COMPANIES; THEIR AIM IS TO MAKE MONEY.
The moral of the story is: DO NOT BE PUSHED AROUND BY INSURANCE COMPANIES; THEIR AIM IS TO MAKE MONEY.
