They didnt offer when I spoke to them. Didnt think to ask. A claim has now been submitted with Land rover. Will wait for some clarification from the garage its in and then see what we should do.
doriz
Well-Known Member
I believe in any case the issue is between you and the garage you bought it from. It is up to them to seek recovery from LR. Either way any outcome will not be totally met by the garage or LR as you have had 4 years use. So expect to pay something. Folk on here suggesting they should foot all the costs (albeit the exemplar) are just messing with your expectations.
I think the hope you have is that they realise it is a generic fault and start a recall.
P38 Monkey
Well-Known Member
All very strange.
The "DS" (Discovery Sport?) was running fine then one morning it simply would not start.
No diagnostic messages at all.
The dealer spends say 8 hours (= £600) doing what exactly?
Apparently based on zero information, JLR tech support say "new transmission".
How did they come to that logical decision, based on what symptoms, diagnostics, and with what specific fault indication?
Surely that information needs assessing (and probably challenging) before assuming that it is correct and trying to get JLR or the dealer to pay it...?
The "DS" (Discovery Sport?) was running fine then one morning it simply would not start.
No diagnostic messages at all.
The dealer spends say 8 hours (= £600) doing what exactly?
Apparently based on zero information, JLR tech support say "new transmission".
How did they come to that logical decision, based on what symptoms, diagnostics, and with what specific fault indication?
Surely that information needs assessing (and probably challenging) before assuming that it is correct and trying to get JLR or the dealer to pay it...?
Have been repeatedly asking for this information last two days. Was assured would get it yesterday, then again today. Still nothing. LR have opened up a case but waiting on LR garage to provide the information. Meanwhile we have no car and beyond frustrated.
Apparently is a good choice of words - if the "garage" won't tell you what is wrong, How about a subject access request for a copy of ALL the cars records ?
I have a strong impression that they are - but you might be one of a few folk currently experiencing the problem, and LR might be somewhat aware that it could be a very expensive recall..
Kind of supports what I said above..
IMHO, Ask them 3 times in writing .. and then do the SAR..
Thank you. Lets see what tomorrow brings! Losing my patience. I mean I still dont actually know what is wrong with the car other than “it needs a new transmission” and starting to wonder if they do!!
Yes I do have this. I may have to look into it. Good call thanks.Do you have LEI with your car insurance ? Might be worth a phone call
norseman
Well-Known Member
I've been following this thread from the outset & really feel for the OP, but the story further convinces me that today's automotive products are crap.
Following LZ & other forums for a number of years now I constantly read of the cost of new vehicle ownership that is far in excess of anything I have ever paid for my older LR products & all the other cars I've owned. This really should not be happening as surely the whole point of buying a new/nearly new vehicle is to guarantee reliability & freedom from excessive repair costs.
Following LZ & other forums for a number of years now I constantly read of the cost of new vehicle ownership that is far in excess of anything I have ever paid for my older LR products & all the other cars I've owned. This really should not be happening as surely the whole point of buying a new/nearly new vehicle is to guarantee reliability & freedom from excessive repair costs.
P38 Monkey
Well-Known Member
That is a very valid comment. The mystery to me with this one is how something so major can show no error messages - that is why it would be good to know what the local techs found out (for £600..!!) and passed to JLR support in order to get a "swap the transmission" instruction.
i'm quite sure its something physical like a dodgy mechanical switch or associated wire/connection.. they will never show as a fault so its not possible for a modern tech/fitter to diagnose
said switch, i suppose, could be inside the transmission and not easily replaceable, or indeed sold as a separate part that JLR can supply
said switch, i suppose, could be inside the transmission and not easily replaceable, or indeed sold as a separate part that JLR can supply
P38 Monkey
Well-Known Member
Ah, in the good old days you would trace the smoke.....and/or burning smell. I thought the whole point with modern cars is that the diagnostics would spot anything and everything. Anyway, lets see what info surfaces on this one - exactly what did the techs tell JLR...? "It won't start" "OK, try changing the transmission and see if that fixes it"...
Given that no one has yet owned up to having this issue before (other than the OP) I wouldn't go as far as saying these cars are unreliable, after all how many have been thrown together by LR. Yes they have issues but if you want something that does everything for you you have to accept that that complexity at some point will fail.
I think part of the issue is everything now needs an ECU so you now need electronics engineers as well as mechanics. I would hope the OP gets an answer to what the issue is, and a suitable resolution. I also suspect that there is an error code somewhere but that the local dealer can't read it.
I think part of the issue is everything now needs an ECU so you now need electronics engineers as well as mechanics. I would hope the OP gets an answer to what the issue is, and a suitable resolution. I also suspect that there is an error code somewhere but that the local dealer can't read it.
Waited 3 days for this £7123.16 for new transmission but still no real explanation.Or a failing battery
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Yep thats basically it. Apparently found fault PO936-64 and they therefore came to conclusion it needs new transmission.
I believe they are trying to dodge out of their responsibilities by upselling warranties and then refusing to take responsibility under the consumer rights act for the lack of having one. Transmissions do not fail at 40,000 unless faulty. This is all the garage have sent regarding their investigations.
The garage want to submit a claim to LR for the cost.
