Glb8686
Active Member
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- Birkenshaw, West Yorks
Glb8686,
Apologies for the late reply, I've been in meetings all day and have only just got in from a spot of shooting. In regards to your issue, our schemes are catered to work in mileage brackets, obviously if you were to break the upper band of a bracket you would then have to pay the additional amount based in the next suitable bracket for you.
Now these premiums aren't something that go to Adrian Flux, they're additional premiums, which as already mentioned, are insurers premiums. Although we are entitled to add an admin fee on top of this additional payment it seems the admin fee was wavered by the advisor you spoke to as a matter of good will. I hope you can understand that our hands are very much tied when it comes to insurers demands.
Moving on to the matter of spreading the payment monthly. At Adrian Flux out instalment facility is an outsourced credit agreement, this means that the money is laid to us in fill by another company, who you then pay back. Now since you say you paid in full, there is no payment plan currently in place that can be taken out mid term, this would involve lots of admin that can be complicated, thus could result in errors, which we avoid by ruling out this sort of payment plan.
Sorry if some of that didn't make sense, but I thought it were best to try and explain fully.
Regards,
Ed
Thanks for explaining. Maybe it would be an idea to instruct your call centre workers of this as i wouldnt have been as annoyed if it had been explained properly in the first place. Again, thanks for your reply!