What has happened to John Craddock Limited

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rich28uk said:
Having used JC before covid And ordered wind deflectors they were in stock but took 3/4 week and numerous emails, to me they seem a shocking company to deal with, and past 12 months looking at online reviews they are even worse and using covid as a excuse when other places like Bearmach etc are doing next day service fine, especially now companies have had time to adjust. To me they need to shut down and not take people’s money.
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You do realise that when one person in a firm gets C19 it's almost certain that everyone they work with either has it or has to self-isolate. Makes running a business a bit tricky you see. How do you cope with it in the business you run?
 
My final observation...order placed 22nd a Fri payment taken 25th Mon OP checks website no longer in stock well it would be for christsake if he bought the last bloody one they had...as for nailing them down to a delivery date in a lockdown with self isolation and all the problems that raises for companys with employees...he needs to go down the pub and moan to his mates over a pint or probably bore the barmaid...if he could...lol
 
boguing said:
You do realise that when one person in a firm gets C19 it's almost certain that everyone they work with either has it or has to self-isolate. Makes running a business a bit tricky you see. How do you cope with it in the business you run?
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I’m self employed but work within numerous work locations from houses, to industrial units and offices etc, some of them have had a covid situation so have adapted and split staff so if some end up off the other lot come to cover then swap over again, same at the wholesalers I use which have about 10 staff who now do 2 weeks on and 2 off in teams of 5, but if you look at the past 12-18 months reviews on google, Facebook etc there’s plenty having problems with John craddock all seem to be same issue, shows instock, take money but then don’t send package and don’t answer phones at all or emails properly, almost like a scam,

If they are genuinely having issues with covid then they have had plenty of time to adjust business structure to cope eg split staff, and other company’s, bearmach, paddocks etc and like I said companies iv worked for all manage to offer next day service and keep working as normal.
 
rich28uk said:
and don’t answer phones at all or
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It clearly states on their website phones are shut down so why would you try and phone...Oh I know people dont bother to read through the website...a bit like here posting questions in the wrong section and trying to sell there tat as if it was ebay...
 
If people can’t get in touch by phone , again no reason now with people working from home etc there are ways round it, however no phone, very poor email response then they shouldn’t list items as in stock if they can’t be sent out right away or don’t take people money until it’s dispatched.
 
rich28uk said:
If people can’t get in touch by phone , again no reason now with people working from home etc there are ways round it, however no phone, very poor email response then they shouldn’t list items as in stock if they can’t be sent out right away or don’t take people money until it’s dispatched.
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Your missing the point he ordered on a friday we dont know at what time... the item was in stock...payment was accepted on monday...he then on the same or next day asked for delivery time was contacted by company by email... BUT then went back on to companys website to find it was out of stock and now decides they never had it in stock when he ordered it (maybe he bought the only one they had and they listed out of stock)...his follow up post is payed for it on 25th being delivered on 5th of Feb and by the way was 50 quid cheaper than any other supplier...you get what you pay for...
 
rich28uk said:
eople can’t get in touch by phone , again no reason now with people working from home etc there are ways round it,
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They supply parts for bashed knuckle idiots that own rusty leaking Landys...what would be the point in answering a phone at home...anyone that can work from home glued to a screen with a phone clamped to their ear talking are bloody lucky to be still in a job...you just dont get it...
 
rich28uk said:
I’m self employed but work within numerous work locations from houses, to industrial units and offices etc, some of them have had a covid situation so have adapted and split staff so if some end up off the other lot come to cover then swap over again, same at the wholesalers I use which have about 10 staff who now do 2 weeks on and 2 off in teams of 5, but if you look at the past 12-18 months reviews on google, Facebook etc there’s plenty having problems with John craddock all seem to be same issue, shows instock, take money but then don’t send package and don’t answer phones at all or emails properly, almost like a scam,

If they are genuinely having issues with covid then they have had plenty of time to adjust business structure to cope eg split staff, and other company’s, bearmach, paddocks etc and like I said companies iv worked for all manage to offer next day service and keep working as normal.
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How will they keep the same volumn of orders flowing with half the staff at home on a rota? Will those in work do twice the work to make up for the reduction in staff?

You have used the word scam when condemning them for not answering phones. Is that justified? They could be sick of internet whispers and peeps phoning up to argue about their stock levels.

I have only been to paddocks once to collect something. One member if staff on the counter. 5 in the queue. Had to wait my turn. Was in there half an hour. Is that enough to condemn their staff levels or were they just busy with peeps ordering? The internet is full of complainers. Not many post up good reviews. Some companies chase up reviews more than others. At one point he disappeared for 3 minutes and returned with stock items.
 
Hippo said:
How will they keep the same volumn of orders flowing with half the staff at home on a rota? Will those in work do twice the work to make up for the reduction in staff?

You have used the word scam when condemning them for not answering phones. Is that justified? They could be sick of internet whispers and peeps phoning up to argue about their stock levels.

I have only been to paddocks once to collect something. One member if staff on the counter. 5 in the queue. Had to wait my turn. Was in there half an hour. Is that enough to condemn their staff levels or were they just busy with peeps ordering? The internet is full of complainers. Not many post up good reviews. Some companies chase up reviews more than others. At one point he disappeared for 3 minutes and returned with stock items.
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Here in Portugal only 2 customers allowed in shop at any one time at auto shop...used to be a counter serving 6...
 
x5mms said:
To be honest though, I do find people on this forum do tend to go off on one and write in a way they wouldn't do face to face.
Glad we actually agree ;--)
And thanks again for the advice last time.
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I'm far more agreeable on the Internet, it's being withing arms reach you need worry ;)

You're nuts, plain and simple.

The payment was a problem, in the current climate of the deadliest disease that's killing no one and affecting everyone with fulonged race horses and 99.9% of orders being online now you whine the phones no worky, then emailed regarding order and still not happy even though you went fir dirt cheap price but expected royal service.

JC are great, it's the price driven consumerism and current situation that are screwing up most things.

If you want honest advice, go in person to your local jndy and pay whatever they ask far whatever you want, satisfaction guaranteed and it supports a local business.

Oh, I forgot to ask, do you want done cheese with that whine? :rolleyes:
 
I placed an order with paddocks yesterday (Sunday) I've had an email this morning to say it's due for delivery tomorrow and that's without paying for a faster service :) The website said it could take upto 4 days just to process the order so that's pretty good
 
Just a heads up - many suppliers are showing Exmoor trim in stock but they are quite behind on the production line due to not being able to get raw materials in. Strangely, I rang and spoke to them about it prior to ordering so put it off until summer ;)
 
i thought about ordering some bits the other day but i've still not had anything confirmed, bloomin' disgrace if you ask me. I looked at the website anorl, ebay would have read my mind and started pestering me with adverts
 
My experience of John Craddock is one of poor customer service and a tendency by staff to not want to admit mistakes and take correct action. When you then confront them with this it was impossible to get any type of refund or apology.
 
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