Here is an email i sent last night
to data'!
Evening Keith, I agree the weather is much more agréable.
The range rover is still at the recovery garage, they can't find a garage who will take it on before the August holiday rush... So....... It'll be about four weeks I reckon before I see it again and it'll end up with a flat battery in a carpark somewhere with them ringing me to tell me they can't start it.... It's a total shambles and I wish my French was good enough to do a powerful letter of complaint.
My worst fear is it ends up being damaged and no-one knows anything about it!!! I just regret ringing them and I can't even get hold of the idiot who works in the local office... Frustrated and cut off..... That's where I am right now....
I've spoken to different people from AXA who no idea where and or when anything is taking place.
I've been asked to ring MY own assistance to move MY own car because they can't self coordinate..
Following conversation....
Assistance- oh your English, I'll pass you onto someone who speaks English so you can understand!!!!
International assistance- so the car is going to England?
Me- why would it?
Assistance- because your English?
Me- the car is French reg and we live here!!
Assistance- then why are you talking to me?
Me- I've no idea, your colleagues said you could speak English and we're going to make it clearer for me...
I'm then passed onto a lady in Paris.
Assistance- hi there I will help you,
Your car will go to montmouro? (Spelling)??
Me- excellent thank you.=progress??
Call ended. Five minutes afterwards.
Axa- have you rang assistance?
Me- yes, the car is going to montmouro!
Axa- no it's not it's going to a garage at 17210..
So, there I am in the phone with AXA and an associate...
Me- so we are all agreed what is going on now?
Axa- and co'- yes Mr Piercy.
The AXA people exchange my phone number between each other witch is incorrect.... So that is corrected.
Five minutes after the conversation has finished, another phone call from a garage which is near Bordeaux.
Recovery garage- we'll be with you in 45 minutes, where is the car going tomorrow?
Me- how do I know? Didn't AXA tell you?
Garage- no, you need to ring AXA tomorrow and ask for the destination of the car and they will ring us with the destination.
Me- WTF??...
So, they collected the car and i explained to the guy after he ratchet strapped the eyelet on the chassis, that he cannot do that because it will lower itself down and become unsecured... My stomach was churning.....
So Sharon rang the recovery place the next afternoon after i was cut off for being slightly upset the total bull that going on.
The garage said the car was going to Renault In Bordeaux at reignac.
That was the last I'd heard until today when AXA rang to tell me that the car had a problem with the tracking and couldn't be moved????
I asked her to explain and she said it was an automated return call???
Slightly upset again I rang the recovery garage who said the car had left for reignac.
I rang reignac Renault who said the car wasn't there......
There is a lot of details I've left out as not to burn your imagination out trying to keep up with this total balls up.
I have no replacement vehicle I was supposed to get either... Luckily I work from home and have three cars.. but that's really not the point... Sorry to bail all that water out onto your screen......
Sitting back down....
Mark.
It's a comedy? I'm going today to the garage to make sure the call about some damage I got yesterday isn't true.....
