Parts suppliers are shocking

Anaconda · Oct 21, 2023

Outside said:
4) wrong parts in the wrong box. Filthy pre used parts reboxed and palmed off on me....but not even the right part. Stuck in a box with a handwritten label with the wrong part number.

5) terrible customer service. You will need to bring the broken one back before I can send you a new one...i live 40 miles away can you collect....wait a few days for a reply...truck is off the road in the mean time

6) terrible customer service 2. Ok I'll drive over, has other part arrived that I wanted? No idea....

You are expecting too much, very few companies will replace a broken part without returning it first, you could be lying, it does happen.
Lots of companies sell things then have it sent direct from suppliers.
I bought a compressor from Paddocks which came direct from supplier, it was cheaper to buy from Paddocks than direct from supplier.
As an aside Land Rover itself are particularly bad for having parts availability.

rich28uk · Oct 21, 2023

Use Advanced factors a lot, Island 4x4 mostly for general parts and suspension and brakes etc, decent range and prices never had issues with either of them two.
Recently been using LR parts.net, again choice of cheap and cheerful, britpart etc or OEM or genuine, delivery is day or two, based on Liverpool, was one of the few places able to get coolant hoses for l322 4.2sc.
Won’t use cradocks from everything iv heard it used to be great now it’s horrendous.

Outside · Oct 21, 2023

Anaconda said:
You are expecting too much, very few companies will replace a broken part without returning it first, you could be lying, it does happen.
Lots of companies sell things then have it sent direct from suppliers.
I bought a compressor from Paddocks which came direct from supplier, it was cheaper to buy from Paddocks than direct from supplier.
As an aside Land Rover itself are particularly bad for having parts availability.

Well...

1) lots of companies outside of the parts market are a lot better with fixing their mess ups

2) I don't mind that they wanted to collect the goods, I wanted them to do it in a timely way

3) Sending goods directly from a supplier is great, its called drop-shipping. That is not what happened here, they claimed it was in stock, ordered it from the supplier, took a week, then sent it to me. That is lame

Anaconda · Oct 21, 2023

Outside said:
Well...

1) lots of companies outside of the parts market are a lot better with fixing their mess ups

2) I don't mind that they wanted to collect the goods, I wanted them to do it in a timely way

3) Sending goods directly from a supplier is great, its called drop-shipping. That is not what happened here, they claimed it was in stock, ordered it from the supplier, took a week, then sent it to me. That is lame

Well, who was it then?

Outside · Oct 21, 2023

Anaconda said:
Well, who was it then?

I was trying to be positive, and just try and find someone better...

Anaconda · Oct 22, 2023

Outside said:
I was trying to be positive, and just try and find someone better...

Good idea, we have given some suggestions. Also it would be nice if you shared who you had a bad experience with so we can be aware.
Stick around, lots of good advice on here for when you get stuck with something.

Outside · Oct 22, 2023

Anaconda said:
Good idea, we have given some suggestions. Also it would be nice if you shared who you had a bad experience with so we can be aware.
Stick around, lots of good advice on here for when you get stuck with something.

Ok, it was Craddocks. Thanks, I have been lurking for a while and taken a lot so far!

Anaconda · Oct 22, 2023

Outside said:
Ok, it was Craddocks. Thanks, I have been lurking for a while and taken a lot so far!

Thanks, I have never had much luck with Craddocks, I use them as a last resort.

Turboman · Oct 22, 2023

Anaconda said:
Thanks, I have never had much luck with Craddocks, I use them as a last resort.

Same here. They used to be good when you could speak to John Craddock in person on the phone.
But now, I would only use them for hard to get parts for older Series if I couldn't find them anywhere else.

rich28uk · Oct 22, 2023

Exactly what everyone seems to say now, back in the day with John it was the place to go now it’s waste of time.

kermit_rr · Oct 22, 2023

I try to use John Richards as its local family business and knows what he's on about.

Outside · Oct 22, 2023

I liked Craddocks because it was drivable from where I am near Shrewsbury. But I won't waste my time if I can help it

steve24v · Oct 22, 2023

Can't fault jgs4x4, never had an issue with them and they are quick with delivery

rich28uk · Oct 22, 2023

steve24v said:
Can't fault jgs4x4, never had an issue with them and they are quick with delivery

Used them a few times without issue just sometimes can’t find or see listing for what would be linked parts eg, changing track control arm on a Range Rover, they sell they arm but not the bolts which given the age or corrosion Will possibly need a new one, or changing handbrake/ general brake overhaul on a Range Rover, they would list handbrake shoes but not a fitting kit just things like that get to me with jgs, otherwise been a good experience when I have used them.
Also used Steve Parker’s in Rochdale, also online, not often as they often sell britpart at hugely inflated prices, to me there about half a hours drive but everything is “available next day” which if it was in stock I may go up but if I’m waiting next day I may aswell order elsewhere where it’s also next day, including delivery and cheaper price to start with.

Knappster · Oct 22, 2023

I’ve used Brookwells for some years and they’ve been very good.

steve24v · Oct 22, 2023

rich28uk said:
sometimes can’t find or see listing for what would be linked parts

Yeah, I know what you mean. I've found that with some other online car part suppliers. Like yourself, when overhauling brakes struggle to marry up the brake pads with the brake discs as they list different ones.

Dr Strangeglove · Oct 22, 2023

rich28uk said:
Used them a few times without issue just sometimes can’t find or see listing for what would be linked parts eg, changing track control arm on a Range Rover, they sell they arm but not the bolts which given the age or corrosion Will possibly need a new one, or changing handbrake/ general brake overhaul on a Range Rover, they would list handbrake shoes but not a fitting kit just things like that get to me with jgs, otherwise been a good experience when I have used them.
Also used Steve Parker’s in Rochdale, also online, not often as they often sell britpart at hugely inflated prices, to me there about half a hours drive but everything is “available next day” which if it was in stock I may go up but if I’m waiting next day I may aswell order elsewhere where it’s also next day, including delivery and cheaper price to start with.

Consider Buckley Brothers in Darwen if they are near enough for you - but ring them first to check stock. Nice guts that know land rovers.

rich28uk · Oct 26, 2023

Dr Strangeglove said:
Consider Buckley Brothers in Darwen if they are near enough for you - but ring them first to check stock. Nice guts that know land rovers.

Did have a look online other day their website isn’t great but like you say sometimes it’s easier to ring and speak to somone. If it’s Darwin area it’s probably half hour/45 mins from me so for some parts it’s worth going.

miktdish · Oct 26, 2023

Outside said:
Yes, one of them is guilty of most of my list

That is Craddocks you have described. To a tee.
Been known for it for years, chuffin useless.

Try https://www.lrdirect.com/

miktdish · Oct 26, 2023

steve24v said:
Can't fault jgs4x4, never had an issue with them and they are quick with delivery

They've ripped me off with shipping in the past and are mainly a 'brown eyed' Britpart reseller on eBay.

Parts suppliers are shocking

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