I ordered some parts this morning from an online parts company and these had a £5 + vat delivery charge...fine. An hour later I realised I needed something else and this would have taken my order over the free delivery threshold. I phoned them up hoping to add these items and was told it couldn't happen even though they had not been dispatched yet. My fault I know, but now have to pay another £5 + vat and have no doubt they will come in the same box. Thoughts ??
Parts Postage
- Thread starter meego
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That's tough, but that is life.
Some can do it, but a lot can't because of the software they use.
You could have asked to cancel then re-order?
Peter
Some can do it, but a lot can't because of the software they use.
You could have asked to cancel then re-order?
Peter
I should have thought about cancelling.....but didn’t.. what an all round Plonker.
neilly
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I would like to say I have never done this...................BUT..................yes, I have had the same thing. Now I tend to have a list of stuff that I know will be needed, if not at that exact moment but in the foreseeable future and then I can always chuck them onto the shopping cart to get it over the threshhold.
Cheers
Your no making me feel any better with all this talking sense malarkey
raisingveg
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I wanted to buy a copper washer for the gearbox nut was quoted £5 postage well nutthem went on bay of fleas and bought the entire kit washer filter blah blah blah 7 quid
get in
get in
neilly
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Unfortunately there does come a point where you have to look at quality.
Td5 injector washer and seals are a good point. £6 for cheapos which I was warned about or £40 for quality kit. Sometimes paying the extra is better even if you add the few extras to get it over the threshhold.
Cheers
norseman
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Euphemistically referred to as customer service
payydg
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Is this LR direct? If so they can’t add on stuff to an order as it’s all on line or something but you can cancel and reorder.
No. It's one I use and have never had an issue with. I don't want to name as the fault was mine really. Just venting my spleen and wanted some moral support
Came to the wrong place though 
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I've suffered too, but recently one of them said that although they had no way of doing it in the software process, if they did arrive in the same box I should only be charged once. Lo and behold, that's what happened.
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