Hi, thanks for your reply.
We had taken our pickup truck to a legitimate local garage who advised it needed a reconditioned engine fitting and a new turbo. The legit garage found Sovereign online and after a video tour of the garage and a phone call, believed them to be all above board and it was the legit garage who commissioned the work. We agreed this with the legit garage but didn't sign anything ourselves. They collected the truck and we paid an upfront payment by bank transfer and then another payment when told the work was completed. At this point sovereign stopped answering all calls and messages. We managed to track them down in Telford to the garage pictured in photos above and when my husband insisted he collect the vehicle, they took us to a car wash nearby where it was after having been cleaned. We collected the vehicle but it broke down within 30 miles, we had it recovered to the original legit garage who say that the turbo has not been replaced, of the 5 injectors which should have been replaced, only 1 has. There is a new ominous knocking sound also.
We called Sovereign as soon as the breakdown occurred - no answer or response then or until now. We've sent formal letter of complaint etc.
Bank won't refund as it was paid via 2 bank transfers.
Any advice very gratefully received! I'm appalled that the police are allowing them to continue trading