Hippo
Lord Hippo
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It seems the case against them is based on asking for more money, having already agreed a price and using this as a form of black mail saying there's more work required. There's issues around customers not paying deposits, not agreeing costs in writing etc. Any money the garage has for work they haven't done so far, is used for 'storage' of the vehicle. What trading standards would look to do is prove there's a theme to the events which take place, and poor business practices involved with that.