This:
So with great regret I'm writing to you now via social media due to the fact Land Rover customer services seem to have lost all respect for customers. I currently own a 63 plate new shape Range Rover sport 3.0 SDV6 (which may I add is about the 10th Land Rover Iv personally owned and 1 of 3 I currently own) .
My vehicle is in marshalls LR after the engine seizing after 54,000 miles ! Yes that's 54,000 and the car is now requiring a new engine. So after taking the car into my local dealer and waiting to hear back on what's happened in look up to see if this has been heard of before, low and behold the first thread I come to is on L494 3.0SDV6 crankshaft bearing failure. So reading further in it appears at this point the crankshaft bearings in the early models don't have locating tabs on them causing them to spin and end in failure. So I go back to the dealer who then confirms this is not unheard of ! My case is then put forward to Land Rover to see if they will cover it.
At this point I'm advised a new engine is around £12,000. A week later after numerous phone calls to and from the dealer I get offered 80% good will form LR and the cost is not £12,000 it's nearly £15,000. This would leave me to pay £3000 toward fixing a problem that is quite clearly a design fault from factory. Due to this Im not happy to pay anything towards the repair as the fault is far from no fault of my own, and when spending £50,000 on purchasing the car 4 months prior to this I certainly didn't expect this to happen.
So back on the phone to customer services to speak to a manager about my complaint, 3 days 9 attempts later I speak to some of who makes it clear that it's no negotiable and if I don't want the contribution I can leave it and go without. At this point I explain again the car should not require a new engine at 54000 miles as to which I get this reply , (May I add at this point, I have this on a recorded telephone call to customer service) "well mr reid you have had your fair usage out of the car covering 54,000 miles"!!! I'm utterly disgusted at this point that I have just been told I have had fair usuage out of an £80,000 3 1/2 year old product ! The phone call came to an end at this point with much infuriation.
At this point now I'm left without a vehicle, without transport for my family and a fault that's going to cost me £3000 because Land Rover can't have the decency to own upto a design fault !
So to conclude my point. Land Rover I'm utterly disgusted with how you have dealt with the situation, and I as a very loyal customer shall not be purchasing another Land Rover product again !
Many Thanks
