Mightymariner
New Member
- Posts
- 1
- Location
- Lincolnshire
Hi folks. New to the forum.
I have a Freelander 2 at present after four Defenders. Latest, a 2012 was stolen recently from Lincolnshire. Not sure I can face the stress of owning another.
A question, I am in dispute with Direct Line at present over the valuation. They have made a final payment and now say my only recourse is the Financial Ombudsman.
Sadly the payment is nowhere near enough for me to replace my old Defender (a 2.2 TDci Utility XS). Direct Line said they based their valuation on CAP and Glasses Guide, and market prices were not relevant. My argument is that the wording in their policy says "market value" when a vehicle is stolen, not trade guides.
We are thousands of pounds apart in our figures. Mine is based on cars for sale (how else would I replace it?) not trade values which I don't have access to.
I wonder has anyone else had this issue where the insurance company has made its final payment and refuses to look again, and has anyone had any success with the Financial Ombudsman in these cases?
Any help would be great as sadly at present I can't replace my Defender as the payout simply won't enable me to buy one.
Many thanks
I have a Freelander 2 at present after four Defenders. Latest, a 2012 was stolen recently from Lincolnshire. Not sure I can face the stress of owning another.
A question, I am in dispute with Direct Line at present over the valuation. They have made a final payment and now say my only recourse is the Financial Ombudsman.
Sadly the payment is nowhere near enough for me to replace my old Defender (a 2.2 TDci Utility XS). Direct Line said they based their valuation on CAP and Glasses Guide, and market prices were not relevant. My argument is that the wording in their policy says "market value" when a vehicle is stolen, not trade guides.
We are thousands of pounds apart in our figures. Mine is based on cars for sale (how else would I replace it?) not trade values which I don't have access to.
I wonder has anyone else had this issue where the insurance company has made its final payment and refuses to look again, and has anyone had any success with the Financial Ombudsman in these cases?
Any help would be great as sadly at present I can't replace my Defender as the payout simply won't enable me to buy one.
Many thanks