S
Stephen Hull
Guest
In message <[email protected]>
"Dave Liquorice" <[email protected]> wrote:
>On Sat, 01 Oct 2005 17:37:37 +0100, Stephen Hull wrote:
>
>> Now I am with the Norwich Union who use English call centres ...
>
>Unless things have changed in the last 6 months they use a mixture of
>local and foreign call centers.
>
>In my experience if you get connected to an english call center you'll
>be speaking to some one who understands the insurance, your particular
>usage of English (accent or otherwise), your problem and how to get
>the computer system to accept what is required. Get connected to a
>foreign call center and you get someone who doesn't understand
>insurance, has to be spoken to in very simple and plain english and
>can only follow the computer script.
>
>--
>Cheers [email protected]
>Dave. pam is missing e-mail
During my insurance ordeal on Friday I spoke to a Scot twice infact once
in the evening and again the following morning, I just presumed the call
centre was in Britain.
Two years ago I had an argument about our water rates being in a
different band when we moved house, the old house had a water meter and
the cost was far cheaper than what we pay now quarterly, The Indian
call centre United Utilities use had no idea that the water rates in
England was based on the ratable value of the house.
Steve.
--
Vehicle Painting Pointers: http://www.stephen.hull.btinternet.co.uk
Coach painting tips and techniques + Land Rover colour codes
Using a British RISC Operating System 100% immune to any Windows virus.
"Whatever is rightly done, however humble, is noble". Henry Royce
"Dave Liquorice" <[email protected]> wrote:
>On Sat, 01 Oct 2005 17:37:37 +0100, Stephen Hull wrote:
>
>> Now I am with the Norwich Union who use English call centres ...
>
>Unless things have changed in the last 6 months they use a mixture of
>local and foreign call centers.
>
>In my experience if you get connected to an english call center you'll
>be speaking to some one who understands the insurance, your particular
>usage of English (accent or otherwise), your problem and how to get
>the computer system to accept what is required. Get connected to a
>foreign call center and you get someone who doesn't understand
>insurance, has to be spoken to in very simple and plain english and
>can only follow the computer script.
>
>--
>Cheers [email protected]
>Dave. pam is missing e-mail
During my insurance ordeal on Friday I spoke to a Scot twice infact once
in the evening and again the following morning, I just presumed the call
centre was in Britain.
Two years ago I had an argument about our water rates being in a
different band when we moved house, the old house had a water meter and
the cost was far cheaper than what we pay now quarterly, The Indian
call centre United Utilities use had no idea that the water rates in
England was based on the ratable value of the house.
Steve.
--
Vehicle Painting Pointers: http://www.stephen.hull.btinternet.co.uk
Coach painting tips and techniques + Land Rover colour codes
Using a British RISC Operating System 100% immune to any Windows virus.
"Whatever is rightly done, however humble, is noble". Henry Royce