Tim4x4
Well-Known Member
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Dan
I will just repeat what I have previously said in my post:-
The maximum weight is 2000kg the above restrictions exclude the Land rover Defender 110.
I had the previous year paid for breakdown cover but not fully read the limitations, luckily I had no recovery needs in that year. When the insurance was renewed I looked better at the policy and found that the Defender was not covered because of the limitations.
I phoned Adrian Flux to make sure and they agreed that the policy would not cover my Defender and that I was to find another company for cover as there was nothing they could do for me. I then asked about the previous 12 months cover I had paid for The lady put me on hold for a few minuets and returned with the statement that as it was their fault they would have covered me in the event of a breakdown and not to expect any refund on last years premium.
Maybe they would have done something to recover my vehicle??? but what would have been the outcome if my breakdown was out of the office ours of Adrian Flux the recovery company turns up and says sorry mate your on your own its too big and heavy for our equipment??.
When I first insured my vehicle with AF I had a number of months breakdown cover to run and was advised by your phone sales to add breakdown cover when this runs out, this I did and paid for 12 months.
Upon renewal of the breakdown cover I received the prompt from AF to renew along with a schedule upon reading the schedule it clearly states a weight limit of 2000Kg. I questioned this with your phone sales who said that they could not cover my vehicle and to get cover elsewhere, I questioned the previous years cover and was told that as the mistake was that of AF they would have covered me in the event of a breakdown. I am not sure weather to believe that cover would have been available or not but lets say I had broken down and called for assistance on a Tuesday at 10.00 am the recovery vehicle arrives and the guy says sorry not covered to heavy a vehicle for my truck. I would then have phoned AF of course raging because of a) the breakdown and b) because of the inappropriate policy I have been given, the nice person would have said sorry our mistake we will get an appropriate recovery vehicle to you ASAP at our cost.
Now change the time of the breakdown to a holiday period and no one on customer service at AF to make a decision on the alternative recovery vehicle we now have a different outcome and a really disgruntled customer.
