I've said my piece to them. I have told him years of trust and respect have been lost. I will not deal with that particular person again. I will get my car back, and move on. I am just about to call them and find out what is happening. This should be fun.
Well phone call made. Still no concrete answer as to when I will get her back.
What is really annoying, and it seems to be the thing these days, no apology for how I was treated. It seems to be standard practice to say " I wasn't here, so I don't know what was said, I can't comment on what happened".
What happened to realising that an always polite, always helpful, easy going client , who is now speaking in a very measured, not happy tones, means something happened to upset them. That if this type of client is stating that someone's behaviour is causing them to state that they will, in future, be looking to take their business elsewhere, an apology is the way to go.
To top it all off, because the person I spoke to today, was 'not in' when my car came in, he doesn't know what needs doing on it. Again , there is a big white board on the wall, which shows all jobs. There should also be work sheets , and possibly digital info.
This is not the standard of service that they used to give. It is not the standard of service I have praised and recommended for the last 8 years. Perhaps someone needs to learn it takes years to build a business, and just one bad attitude to set the rot to work.
