Help please! Sunken rear end.

ANR said:

...my tow ball (while the vehicle is unladen) appears to be quite high. Its midpoint is 480mm,...

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When it comes to SLS the height will be keeped as it was calibrated regardless of load, important is that all 4 heights to the wheel arches on plain ground to be the same or if you put a two way bubble level tool like in the pic on the rear bumper both bubbles should be in the middle