Defender 110 Turbo Repair - Dealership Dispute, advice needed

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To all, thank you so far for your inputs and suggestions. I am fully aware that this might end up having to accept that I'll never get the resolution I think I deserve, and they might not actually at any fault apart from negligence during the tur

Dealership stated that the oil level when it went for the turbo diagnostic had low oil level, but within the minimum amount. They checked oil after replacing the turbo, only way I could have run oil dry is after they've given it back to me after their repair and on the way home.

I'm not stating the new turbo caused the engine failure, I'm accusing the dealership of not investigating the reason why the original turbo failed and therefore not fully fixing the problem before returning it to me and stating it's fixed.
turbos fail commonly you dont tend to look for a cause, maybe damage turbo failure caused
 
They didn't do either!

*Edit

Pretty much everywhere I've searched online and garages I have spoken to have stated that you should investigate to find if there's causes of turbo failure. Most common causes for turbo's failing are due to contamination, starvation, etc.
 
Would 2-3 miles suffice as a road test? It's what the dealership drove it as part of the road test post repair.

I had driven around 25 miles when it broke down after the repair.
 
Would 2-3 miles suffice as a road test? It's what the dealership drove it as part of the road test post repair.

I had driven around 25 miles when it broke down after the repair.
it would but it could be several hundred before complete failure,they may be negligent or not i dont know enough about the circumstances, but turbo failure /low oil pressure etc can and often causes issues not necessarily noticeable straight away without a strip down,
 
Did the low oil pressure warning light come on when the turbo failed?

And you drove to the dealer with the engine showing low oil pressure.
Or was the oil pressure still OK after the turbo failed?
 
it would but it could be several hundred before complete failure,they may be negligent or not i dont know enough about the circumstances, but turbo failure /low oil pressure etc can and often causes issues not necessarily noticeable straight away without a strip down,
But they haven't investigated at all, apart from looking at oil level and the turbo, as stated by the technician I spoke to working at the dealer.
 
So the oil pressure was still good, by the sound of it.
I had a Transit tdci for six years and over on the Transit forum these kind of failures are not unknown.
It’s why l got rid of mine at 80,000 miles.
However I am surprised that the dealer never changed the oil and filter after replacing the failed turbo.
 
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You may never get to the bottom of what happened but I think an important issue is whether the vehicle was returned to you in a safe condition and safe in the context of how far your journey was going to be. This inlcudes what checks they should reasonably make to assure themselves it is safe to release the vehicle. If a garage find a vehicle unsafe the law requires them to refuse to allow the owner to drive it away but it works both ways, they must not hand back an unsafe vehicle. Its a moot point as to whether the engine or what caused it was a safety issue.
 
New turbo shoud mean new oil and filter, plus of course working out why the turbo failed in the first place.
Do the tdci lumps suffer from oil pump/pressure problems?

Was quite common on the audi 2.0tdi engines, turbo used to go, new turbo fitted and that woudl fial pdq then they twigged the oil pump drive was slipping and as the turbo was the furthest from the oil pump!
If you search audi 2.0tdi oil pump problems there will be plenty to read, also same on the skoda and I think it was the taxi guys that first had the problems.

Just googled land rover tdci oil pump problems, seems quite common.
 
It does depend on what is wrong with the turbo.....

Usually a turbo that has suffered oil starvation will be seized or close to it.

A worn turbo with play in the impeller is usually just wear and will allow oil to pass the seals....clouds of smoke or runaway. My vote goes for worn turbo causing low oil level leading to engine failure.

We would have fitted a turbo. topped up the oil if it was low and sent you on your way.

As for the dealership saying the engine failed because of metal particles in the oil filter???? the metal particles are in the filter because the engine failed....not the other way around.....unless someone added metal particles to the engine :)
 
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