Beware Lancaster Insurance

trax · Apr 15, 2014

Just had a renewal from them.. I asked for protected no claims and the docs arrived yesterday, dated the 10th April.

I noticed they have not added protected no claims, so I rang up today, the 14th April, to get it added and the response was that they don't offer protected no claims with that provider.

Ok, so i'll cancel it then as it's mis-sold and within the 14 days cooling off period.

Nope, they are demanding a cancellation fee.

fanatic · Apr 15, 2014

squishy · May 20, 2014

I bought a second land rover which I wanted to allow my 21 year old daughter to borrow for three days a week to travel to and from work 2 miles away. My usual insurer Footman James would not cover an under 25 year old so I insured it with Lancaster who assured me that I could easily add her to the policy in a couple of months when she turned 21. Apparently they no longer insure under 25 year olds, so I have paid for 12 months policy and would need to pay a cancellation fee on top of that when I move to another insurer. It does seem like robbery. I am still looking for an insurer who will cover us with a classic policy, might try Adrian Flux next, unless any one has another suggestion.

trax · Jul 1, 2014

Still fighting for the money back.

They finally admitted it was mis-sold, after contacting the ombudsman, and said they will refund.

They finally did after lots of hassle, but for only a third of the amount.. now they say they don't know how to work the comp system to refund it fully.. they will ring back...not yet they haven't :doh:

trax · Jul 1, 2014

squishy said:
I bought a second land rover which I wanted to allow my 21 year old daughter to borrow for three days a week to travel to and from work 2 miles away. My usual insurer Footman James would not cover an under 25 year old so I insured it with Lancaster who assured me that I could easily add her to the policy in a couple of months when she turned 21. Apparently they no longer insure under 25 year olds, so I have paid for 12 months policy and would need to pay a cancellation fee on top of that when I move to another insurer. It does seem like robbery. I am still looking for an insurer who will cover us with a classic policy, might try Adrian Flux next, unless any one has another suggestion.

It sounds like they've mis-sold to me. They record all conversations, so they can easily check.

I'd push for a full refund

fanatic · Jul 1, 2014

trax said:
Still fighting for the money back.

They finally admitted it was mis-sold, after contacting the ombudsman, and said they will refund.

They finally did after lots of hassle, but for only a third of the amount.. now they say they don't know how to work the comp system to refund it fully.. they will ring back...not yet they haven't :doh:

Want to MCOL it is easy, best £35 I didn't spend

trax · Jul 1, 2014

fanatic said:
Want to MCOL it is easy, best £35 I didn't spend

i'll give them a week to learn how to use a computer then i think that sounds like a plan!

fanatic · Jul 1, 2014

trax said:
i'll give them a week to learn how to use a computer then i think that sounds like a plan!

Lol send then a "notice of intented litigation"
Give them 7 working days and send recorded delivery

trax · Jul 16, 2014

update, finally got them to send a full refund, then with a nudge got 50quid compo.. so result!

Beware Lancaster Insurance

trax

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fanatic

RESPECT IS EARNED, BEATINGS ARE FREE ;-)

squishy

New Member

trax

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trax

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fanatic

RESPECT IS EARNED, BEATINGS ARE FREE ;-)

trax

.

fanatic

RESPECT IS EARNED, BEATINGS ARE FREE ;-)

trax

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