What I've seen , since being told they "don't have anyone trained on 'older' models but the guy who knows about them, as a hobby, works on a Friday" , is that the older guys are mainly in the parts dept. these days. I have rarely seen anyone over...
Unless of course it's an early one, you know the one's that weren't stuffed full of 'lecktronics & (in certain cases) could be mistaken for a London cab at first glance or have a propensity for slipping V8 liners.
No offence guys ;)
Once properly sorted, the EAS is pretty reliable I have had little cause for concern in the last 14 years or so. Have you got any diagnostics? If so, what fault codes do you have? If no diagnostics, I suspect you are paying someone to fix the...