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Yup.... apologies for the rough ride but there are a lot of stirrers out there, I think if you had more posts it would have started differently, but welcome to the forum. I wouldn't propagate this thread too much as Blue Beasty will probably have to lock it soon :)
No worries , cheers.
 
The thing is had he apologised and offered a partial refund I would have just got the job put right, however he simply won't accept he is wrong. He won't even pay for the damage he has done to the fuel filler, needless to say I will pursue this but like he quotes "his terms and conditions are what counts" so basically tough **** !! Apologies for using this site as a complaint, if it's any consolation I have for 20 years or more been buying landrover bits out of the relevant Land Rover magazines , modifying etc & so I do support to some extent this lifestyle.
To be fair the fuel filler you wont stand a chance on, he was high pressure washing it "apparently", so there is always the risk of damage you sign off on.... I would just let small claims deal with it.... They WILL likely rule in your favour and it will cost you 45 quid....No more you state your claim on their forms and no more experience needed. With the pics you cant lose.... I suspect Cacho wasn't clever enough to take any pics so he doesn't have a leg to stand on.

its a dirty job not a hard one

He is in his 60's so probably cannot be arsed any more..
 
Lets be realistic now chaps (chapesses)... if you were cactersoreus would you bother coming back on here now? :eek::rolleyes:
 
Done, I haven't posted photos before, it wasn't an excuse.

Thank you for the pictures, which, as they say are worth a thousand words - in this case rather explicitly demonstrating. IMHO, a poor job, ( I'm being polite, though fook knows why:rolleyes: ). IME, the rust you can see is never the problem, it's the rust inside box sections that cause the major problems - so, given you have photo's of said sections which have not been treated ...... there's a bit of an issue :mad::mad::mad:

As I say I'm not some typical complainer, this post is to make others aware of what you get , I'm pretty gutted about it. He is in denial and believes it's my fault as the vehicle is too old , 2010. He had no problem taking the cash. He has even waxoiled over some mud in the back wheel arch !!!

Agreed, You're not. Small claims / money claim on-line / etc. If you are in a professional body / union, they might assist/advise with this - Failing that CAB or maybe LEI if you have any. I'd also agree that it wants stripping off and doing properly - again, IME, the Bilt Hamber OR Dinitrol kits will do a better job for £200 and your time. It IS a dirty filthy job, but it does work when done properly .....:rolleyes:

I am going to metaphorically walk away now, shaking my head, and muttering under my breath.:eek:
 
@Richie24hr , thks for posting the pics up and hope ur able to get ur money back

putting it politely that is appalling

at least in one sense and know it’s no constellation everyone knows what a massive cowboy he is
 
Sweet JESUS............
That is terrible...........

@cachophrastus ... DO ONE !!!!!!!!!!!! You are a flaming cowboy.

I gave you more than the benefit of the doubt on both threads but if that is your work and you were supposed to waxoil underneath you have clearly failed...

I would get your bleeding eyes tested as well as your lugs...

does that mean i’m forgiven now for posting *ollocks, ;):p:D

like u am i’m speechless in such an appalling job
 
I'll be as fair as I can....

The guy has offered to put it right but considering the distance that needs to be travelled there is a cost that should be covered by the company, terms and conditions can go swivel....this isn't a guarantee issue about rust coming through, it's a job not done properly by any stretch of the imagination.

For someone that spends a lot of money advertising nationally and the shocking standard of work it would make a lot of sense, in the spirit of goodwill to offer travel expenses and put the job right or compensation.

What will likely happen is legal threats will start landing on doormats and I'll be told to remove the thread....as I've been told to before.

Well I've had enough and I'm not removing any more.
 
Not the first time.... and wont be the last.
Trading Standards........ like the advice given to previous complainants. Maybe small claims court.
Do not be put off by "I will charge you for my expert witness and hundreds in daily charges" - that just wont happen as there are limits to what can be charged.
 
1. The rust, to use a word the OP is fond of was "horrendous" . It took hours of very hard work to blast it all off. Now, that it's covered with a coating, Mr. Richard Smith of Durham claims that "it wasn't too bad". No-one else in the country apart from myself would have the equipment needed to blast off the rust like this and no-one else would have touched it. Without my work the vehicle was heading pretty quickly to the scrap yard. Mr. Smith complains about a hole blasted in the filler pipe. I was not aware of this having happened or I would have told him about it. But it's not my responsibility. If you have such a rusty vehicle, my pressure washer is going to make holes. There is no point in doing it unless the rust is blasted off and if there is some rot, this will I'm afraid become apparent. To blame me for the rot is unfair to say the least!

2. This is a vehicle that is 15 foot long and nearly 6 feet wide. So at least 80 square feet of rust to blast off and then coat on the underbody, not counting probably another 50 square fee to cover in the cavities, sills, door, box section, tailgate etc.. There are hundreds of fittings underneath which require spraying from several angles. There will inevitably be a few, hopefully small, areas missed and my terms and conditions, which Mr. Smith signed, make this clear. While I admit that there are some small areas missed, there are some things in Mr. Smith's account which I know to be untrue, "...nothing in the tailgate..: for example

3. I gave a 10 year guarantee on the vehicle. The guarantee is this: "If you see any rust coming through the coating, bring it back and have it retreated free of charge. With such a rusty vehicle it is bound to need to come back for re-treatment at least once. I use £120 of materials to coat such a huge vehicle and I have around £350 of overheads a day. So this is pro-bono work. Should I stop doing such rusty vehicles when this is the gratitude I get? Should I change my marketing efforts to targetf shiny new Pumas which are easy to do, whose owners can afford to pay me and are very grateful for the work I do? Well the people with very rusty vehicles are usually people like myself who work with their hands and are not rich. I consider myself the only person who can do such rusty vehicles. Most of them are very grateful, so no, I won't stop doing these vehicles. However, I am instituting a new system. I have commissioned a Content Management System with which I can take photos, before, during and after the process and these will be posted up on my website as a record of the job (so an owner of a very rusty car will no longer be able to claim, like Mr. Smih, once I've coated it that "it wasn't too bad") I will also be instituting an a) to e) classification system. Under this system, Mr. Smith's car would be d) "cars which are so rusty that they are very likely to need re-treatment under the guarantee". Owners of these cars will have to pay an extra £100 on the day of treatment and re-treatment under the guarantee will cost £200.

4. My terms and conditions state that if the owner is not satisfied for any reason,a) the vehicle has to be returned for rectification and b) no refunds are given under any circumstances. Does Mr. Smith not think that I would carry out any rectifications which he thinks are necessary? Why does he not want to bring the vehicle back for rectification? He complains about the long distance and the fuel cost and it is indeed a long way to come. 192 miles. But that is the price you have to pay if you have a really rusty vehicle that you want to save from the scrapyard. I am doing the car for free because it will need to come back for re-treatment at some stage, so I am taking my fair share of the pain.

I suggested to Mr. Smith that rectification is not urgent and can be done in the next year or two years or even three years and that he must surely travel south for some reason or other in this time and that he should just pressure wash the areas in question before coming so that I can spray the areas missed and he can be on his way again very quickly.

Finally, Mr. Smith brings up the question of my age. In fact, as some people know, I'm a health nut and consider myself to be much healthier than most 50 year olds apart from some hearing loss. So I don't see myself retiring for a while. I'm quite happy doing what I do. I have been giving 5 year and 10 year (if you count KLEENtect and now CR coating) for the past 17 years and no-one can complain that I have refused to do guarantee work during that time. Also, I can sell the business when I feel too decrepit to do the work anymore (that's a long way off as I see it) and it will be in the new owner's interest to honour my commitments.

By posting his diatribe and refusing to bring the vehicle back for rectification, Mr. Smith is in breach of contract so unless he contacts me very soon to arrange for rectification I shall withdraw the guarantee cover. The guarantee is transferable with ownership. If he then sells the car and tells the new owner there is a guarantee and the new owner contacts me for re-treatment, I will put him or her wise and suggest that they sue Mr. Smith for the cost of re-treatment.

Edit: I made a mistake about the year of manufacture of the vehicle based on a wrong interpretation of the registration plate so I have edited that out from the above.

Cheers Chris

I stand corrected. I was looking here:
http://www.platehunter.com/car-registration-years-
and assumed that it was prefix year. N prefix is 1995. Anyway, like all Jap 4 x 4's it was extremely rusty underneath as you would expect from a vehicle with high mileage, living in Durham.(See stories of Nissan Navaras breaking in half).

Mr. Smith complains about the distance as a reason for him not to return for rectification. But unless he has just bought the vehicle, motorway travel is not something he shies away from because the vehicle was peppered with rusting stone chips all over it.

Cheers Chris

I'm sure that Mr. Smith will oblige at some point.
Two things:
1. Taking a few pictures out of context gives a false picture and many of the pics Mr. Smith sent me were duplicates, ie. several pics taken of the same area from different angles.
2. Whether there are problems with the job is irrelevant because my terms and conditions which Ricard Smith signed make clear that in case of problems the vehicle has to be returned for rectification. Why is he refusing to do this? The problems can't be all that bad because he asked for a partial refund of £250. So if he is prepared to live with the problems for £250 I don't think they can be all that bad.

Problems or issues are dealt with automatically. If you have a problem or you are unhappy for any reason you bring it back, we inspect the vehicle together, you tell us what you think is wrong and we put it right to your satisfaction. This is stated in my terms and conditions.

I don't think it's fair for someone to say that there is a problem, refuse to let me rectify it then slag me off to try and damage my business. I am the only company that gives a credible guarantee: "If you see any rust coming through within the time frame of the guarantee, bring it back and have it retreated free of charge" I have been giving that guarantee for 17 years, even on very rusty vehicles and I have never refused to re-treat a vehicle under the guarantee, even when a customer with a really rusty vehicle brings it back with 2 months left on the guarantee.

There are around 1,500 customers who I have given that guarantee to in the past five years. They are relying on me to stay in business so I can honour the guarantee if need be and maintain the value that I have added to their vehicle. To refuse to bring your vehicle back for rectification when you think there is a problem is not upholding your end of the bargain and is very selfish. I have really struggled sometimes to stay afloat in the teeth of unjustified criticism. For example, a guy called BIg Jimmy with a 110 slagged me off on numerous forums, saying among other things that he drove straight home to the South of France after I had done the work and when he got home discovered that the brake discs and pads were covered in waxoyl. He was a regular on Landrovernet and never lost an opportunity to bring up what an AH I was. He called me "that midget" (I'm 5ft 8inches).

I eventually had enough and put aside 3 days to go on the forum and slug it out with him toe to toe. His story about the waxoyl on brake discs and pads disintegrated. Waxoyl melts at 40 degrees C and brakes regularly reach temperatures of 350 degrees C. So any waxoyl on discs or pads would be burned off in the first two or three touches on the brake pedal. Not only that, how come he drove to the South of France without realising that there was something wrong with his brakes. Big Jimmy was very well embedded in the forum and as the scales fell from the eyes of the other forum members I think they asked themselves why they had wasted their time on the forum. The forum folded soon afterwards.

Cheers Chris

I'm sorry that I lost my hearing and was unable to take your phone call smithy. If I'd known you were going to call I would have never let myself go deaf! :rolleyes:

5 year guarantee for Before 'n' After improved waxoyl. Given since year 2000. 10 year guarantee for CR coating (my own, waxoyl type formulation ). CR coating was introduced in 2015. 10 year guarantee was given on KLEENtected (Teflon paint finish) from 2002 to 2009. No guarantee claims from KLEENtect customers. Guarantee is this: "If you see any rust coming through the coating within the time frame of the guarantee, bring it back and have it re-treated free of charge`'".

Edit: I wrote originally in this post that the 5 year guarantee was given "..since 2017". That was of course a typo. I meant "since 2000". Now corrected.

In around a month (I hope) every vehicle that I do will have a Customer Record Page. The page will have 12 images from pics of upper body of vehicle before treatment, underbody before pressure wash, after pressure wash then with the coating. Final picture will be of clean, shiny vehicle with happy owner standing next to it with thumbs up. I've spent the past week writing the user specification, thinking it all through carefully and it is now out to tender. Owners will have their own admin page where they can enable bidding on the vehicle (even if they are not actively looking to sell it). If someone clicks "bid" they get a "blind" form they can write their bid on. This then gets sent as an email to the owner who can decide whether to reply or not. The owner can also enable "For sale - £......", disable it once it's sold and pass on the admin page together with the vehicle to the new owner. Every vehicle will receive a classification from myself which will appear on the CRP going from a) "mint" - new or nearly new to b) par for the course vehicles less that 10 year old with some rust. Not expected to need re-treatment under the guarantee. Through to e) numerous rot holes.

Fair point. I did not explain all the ins and outs properly. You don't have to enable either "bid" or "For sale £..." It's optional. You get the admin page and you can do what you like with the two functions. Leave them disabled or enable them. (They can't both be enabled by the way, it's one or the other). The idea of the "bid" option is that you don't really want to sell it but if someone offers you a ridiculous price for it, say 5 grand more than you thought you would ever get for it you might tear their arm off. You don't have to reply to bids. You can ignore them. But it lets you know what your vehicle is worth and if you do ever want to sell, you have a list of potential buyers that you can contact.

Damn! I'm sussed.

Here you go
 
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