Recently had a phone call from the restaurant in Bath we always eat in. I had contacted them as we needed a piece of information in order to book a specific table, we had had an altercation with the manageress last time as we thought we had booked it that time, but no, bue in part to a third party another member of staff who wasn't there and had told us wrong.
So the big wig manager rang me to say he had talked to her and she admitted that she was very in the wrong and had behaved badly/spoken wrongly.
I hadn't gone into detail at all I just wanted to know what table number the table was that we always try to book, as it suits W better with her handicap as it is the only table where she can stow her crutch without it falling all over the floor and being a trip hazard.
To cut a long story short he agreed that we had behaved impeccably and offered us a free lunch for our next visit, which is next Saturday!
So..........unexpected result!