I'm on my second one, but I have to rely on it when in France so it is a total pain. And yes my third one is on its way. The burd on the chat thing said they were trying to come up with another way of doing it so they must be troublesome to lots of folks.I've got a card reader too, and any hint of a hiccup and they replace it f.o.c. immediately
I'll end up having to do it via the phone I expect.