Just don't opt to pay by installments if anything might alter during the duration of the policy.
It'll get cancelled because the morons can't deal with basic administrative changes.
Unfortunately in any industry there are going to be the occasional administrative errors - it's unfortunate but will happen. If you have an issue by all means give me a PM and I can look into it - This will enable us to see what has gone wrong and I can do my best to prevent it happening in the future.
Many thanks
Jordan
It should have been sorted when it occurred, instead AF demanded full payment of the policy.
As it was impossible as i was very ill at the time and off work AF opted to cancel the policy instead.
All this because the company that takes the installments were told of a change of bank details, they took 1 installment then went back to the old bank where it bounced obviously. So i lost my policy, 4 years worth of no claims and was forced to sell my landrover because i wasn't in a position to start a new policy with someone else all because you incompetent idiots could organise a p*** up in a brewery.
No PM is going to solve that issue or turn back the clock. If i could i
would make a formal complaint to the regulator.
ive never had a problem yet with AF, i have all my vehicles and my house insured with them, and they have alway beat all the renewals
Seems a bit harsh to have a go at af...it seems like you were paying the installments to a credit company. .not af and your issue was with them which you didn't resolve at the time...the consequences of you not resolving theses issues can't be af's responsibility surely.
Never knew they did home insurance. Discount for lz memebers still?
We can certainly give it our best shot.
If you would like to PM me your name & contact details, I can arrange for a member of Household to give you a call back?
Many thanks
Jordan
Hello all
Good luck with any recoveries you make.
I once had a LWB and SWB Pajero insured with Adrian Flux as they were the only ones i could find who would insure 2 Imports at a Manchester address. The price was high but i accepted that for the service provided but i did not expect the rest of it.
What i was not expecting was the strange set up where you are referred to a 2nd company that signs the credit agreement and then you make 12 monthly payments to them so paying interest to them.
I then saw what a bad mistake i had made after a few months of buying insurance from Adrian Flux and when cancelling the policy's, i had to pay the surcharges on the credit agreement loans to end it all.
This was besides the same issues that i had with obtaining my claims free discount to send to them and nearly having my policy withdrawn and i also had to provide proof of mileage etc.
Never again for me, will stick with a high-street or well known insurance firm for my current Volvo and my next Landy, after i have found the one for me.
Hope it all works out for you bud
Regards to all
Andy
But being able to have a friendly face on the forum to try and help resolve issues, and get to know you guys - I'd like to think this will make a good start.
Jordan
"Adrian Flux should wear a highwayman mask" I couldn't have put it better myself. From my experience Flux will defend the most untenable position in the knowledge that fair and decent folk don't wish to take their complaint to the court room.
"Adrian Flux should wear a highwayman mask" I couldn't have put it better myself. From my experience Flux will defend the most untenable position in the knowledge that fair and decent folk don't wish to take their complaint to the court room.
My beef with Flux came at renewals. It has gone up with Flux this year (not renewing, fyi), with a limited 5k a year policy and no no claims built up (that is my fault for not noticing it when I took out the cover).
Yet a standard go compare brings up several alternatives which offer similar coverage plus allow 10k a year for 20% less and I will gain no claims.
It seems they don't like repeat customers.
You contact Jordan? And did you know rates went up because of EU regulations, And the new post code rating for what you pay