OT:- Maplin Customer Serivices **NOT**

regulars here will know I'm not one to complain, however....

<Rant>

WTF!

4 Weeks ago my Router conked. So I revert to my dailup and contact
Sitecom, they tell me it's still covered by the manufactures warantee and to
return to my supplier.

So I call Maplin Customer services who I explain all to , explain I am
having difficulties finding the origional proof of purchase. Helpful lady
tells me to find my Visa statement and copy same as this will suffice. I
make it clear that the unit is over 12 months old as it's just out of Maplin
Warantee by about 2 or 3 days at this point. No problem... return it to us
and we will sort it.

Fantastic me thinks.. what a helpful bunch willing to go that extra mile
for customers.. what a refreshing change. BUT NO, no sooner has the unit
landed I get a phone call from Mrs Unhelpful. We can't do anything for you,
it's out of warantee and you will have to pay £15 for a diagnositc check. I
explain my origional converstation and query why I was told to return it in
the first place. Mrs Unhelpful just repeats herself. So I tell Mrs
Unhelpful, thanks for being so unhelpful and I ask her to return the unit.

So now I recontact sitecom who say.. "Were trying to contact Maplin to
get them to take the item back and return to us as this is the normal
protocol."

OK, so I think, I'll speed things along, my email of complaint has fell
of deaf ears, I'll contact Maplin direct again to get some answers.
Unfortunately I get the same Mrs Unhelpful I got last time who can only
repeat herself over and over. When I asked for the complaints department I
then got, "We are the complaints department as Customer services".

Don't get me wrong. I can't blame them for not honouring a warantee if
it's not down to them. But surely the Left hand should know what the right
hand is doing. I'm now waiting on Sitecom to email me , oh joy!

I'm really temped to paint Morph up with a banner and go and Camp
outside Maplins for a while...

I couldn't be a full time techie! I'd do summat I'd regret.

Router is still here dead as ever :-(

And another thing... is it just me or are Maplin going the same way as
Halfrauds? I.e. spotty faced kids who don't have a clue what they are
selling. And lead times of months for something as simple as an F-plug,
which B&Q have packets and packets of! Last place I'd normally have looked
for such a thing. I mean, who would explect a electrical products supplier
to be able to actually supply stuff.

</Rant>

But I'm not bitter...

Lee D
--
________________________________
www.lrproject.com
Just a little hobby site about Landies
________________________________

"Lee_D" <[email protected]> wrote
in message news:[email protected]...

> Just done a little more research... Here is a cut and paste from Sitecoms
> site..
>
> In-Store Exchange Guarantee
> If the customer should have a problem with a Sitecom Product that our
> Technical Support Department cannot repair, then Sitecom offer a two year
> warranty for all Products. The retailer can easily exchange the product.
> which will, in turn, be replaced by Sitecom on return of the complete
item.
>
> Kinek!
>
>
>
Right now I'm a happy pixie again. Called Customer services back again,
specifically asked this time to speak with Mrs Unhelpful, sadly she had gone
out to lunch. Recounted my story to Mrs Poorsod who passed me on eventually
to Mr Unluckyendof thechain. Fortunately when a drew my breath at the end of
my story Mr Unluckyendofthechain upon learning 1. That I was posting all the
experiences I was getting around the internet and 2. The quote from Sitecoms
website along with the rest of my tail of woe became Mr Helpful2004. He
sympathised and appoligised for the situation arising in the first place,
phoned the local Maplin store who put a replacement Router on one side and
I've just collected same.
I did say I'd post the outcome regardless be it positive or negative.

I'd like to think that the outcome is finally positive and has saved me
painting the side of my 3 tonne truck with the facts and parking it outside
there branch for a week exercising a lawful right to protest.

So Mr Helpfull thankyou, you will be please to know I also purchased a £1.49
item whilst in store.
Mrs Unhelpfull please consider an alternative career as perhaps a prison
warden for which your communication skills seem to be akin and you will
undoubtedly get greater job satisfaction.

Oh the power of the internet!

Lee_D typed:

> Mrs Unhelpfull please consider an alternative career as perhaps a prison
> warden for which your communication skills seem to be akin and you will
> undoubtedly get greater job satisfaction.

Heheheh ... nice one.

> Oh the power of the internet!

Yeah, the power ..

--
Paul ...

(8(|) ... Homer Rocks

Lee_D wrote:

> And another thing... is it just me or are Maplin going the same way as
> Halfrauds? I.e. spotty faced kids who don't have a clue what they are
> selling. And lead times of months for something as simple as an F-plug,
> which B&Q have packets and packets of! Last place I'd normally have looked
> for such a thing. I mean, who would explect a electrical products supplier
> to be able to actually supply stuff.

GOING like Halfrauds ? Naw gone, a long time ago. Compare the cat of old
with the cat of new. All boy racer stereo gear.

Steve