In 2023 I had a main service (30k) carried out on my Discovery sport which was completed by a JLR dealer. The service invoice shows amongst other things that the Air filter and the fuel filter (prime) was changed as part of the service.
Today I had my vehicle service by a non JLR dealer whom I trust 100%. The garage previously worked for four of the main dealers over the 25 years he's been in the industry. Any way, I asked the garage to use only JLR parts which he was happy to do.
Got the call to say the car service was complete so off I went to collect the car. The person who carried out the service just happened to mention that the fuel filter and the air filter appeared to be the manufactures original parts and I said this was not possible. The engineer fetched the parts in question and explained that the markings on both parts indicated they were the original parts. He went on to say that the fuel filter placed in the car during manufacture has a foam pad glued onto the top to had some kind of cushion. He said the JLR replacement parts do not have that on and hence its the original fuel filter. He then went on to show me the text markings on the side of the air filter and said these also indicate its the original filter. JLR replacement filters don't have the same markings and tend to be manufactured by the likes of Bosh.
So my concern here is that I've been charged for parts that never made there way into my vehicle and that the service JLR did was not to the required spec.
Of course I've gone back to JLR and asked them to comment and I await there response. I just wanted to know what others would conclude from the above facts.
Many thanks
Today I had my vehicle service by a non JLR dealer whom I trust 100%. The garage previously worked for four of the main dealers over the 25 years he's been in the industry. Any way, I asked the garage to use only JLR parts which he was happy to do.
Got the call to say the car service was complete so off I went to collect the car. The person who carried out the service just happened to mention that the fuel filter and the air filter appeared to be the manufactures original parts and I said this was not possible. The engineer fetched the parts in question and explained that the markings on both parts indicated they were the original parts. He went on to say that the fuel filter placed in the car during manufacture has a foam pad glued onto the top to had some kind of cushion. He said the JLR replacement parts do not have that on and hence its the original fuel filter. He then went on to show me the text markings on the side of the air filter and said these also indicate its the original filter. JLR replacement filters don't have the same markings and tend to be manufactured by the likes of Bosh.
So my concern here is that I've been charged for parts that never made there way into my vehicle and that the service JLR did was not to the required spec.
Of course I've gone back to JLR and asked them to comment and I await there response. I just wanted to know what others would conclude from the above facts.
Many thanks
