x5mms
Active Member
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Colthebrummie
Well-Known Member
When it snowed here a few days ago, I ordered a sledge for my grandson, 3 days it took to arrive FFS the snow was all gone by then. I've a good mind to sue them for mental distress.
Col
Col
Shippers
Well-Known Member
It is an illegal practice to advertise goods for sale when you clearly have no stock. If I were in business and had cash flow issues I might consider this practice just to get by. Not suggesting this is anyway related
In this case it sounds like it was in stock but they only had one and was listed out of stock after he placed his order ...when he started checking after payment he claims they never had it in the first place that does not appear to add up...delayed delivery is a problem just now...
flat
Well-Known Member
have you met many people off here in real life? Most I have met have been a bit cantankerous tbh and worse in real life.
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Colthebrummie
Well-Known Member
Hippo
Lord Hippo
A heavily opinionated post, slagging oft a supplier. You state its factual but you don't know anything about order processing systems.
You slag them for not taking the payment quickly. Is that justified? Most order processing systems have the option to check payment is available but not take it. When they process your order they update the system to 'order picked'. The system then takes the payment, automatically. You literally click the 'order picked' button against the order and it automatically takes payment based on the details the buyer entered. There is nothing wrong with this process. It's an honest way to work.
But you still want revenge so you post this on an open forum in order to slag them oft while trying to get others to not buy from them. Is that justified?
You state its all fact and therefore not liable. That is not correct. It is full of opinion. Your opinion. Most of which is conjecture at best.
You state social media is littered with angry posts. Are they anything like yours?
How many times have you purchased from them?
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Bobsticle
De Villes Advocaat
I find the drive for lower prices is making the larger suppliers become just order takers. They rely on distributors to post the items direct from the warehouse and never actually see the items ordered in the flesh. Unfortunately this provides many more potential issues like quality of packaging and accuracy of the suppliers stock list. Its not a practice I like and I'm sure it pisses the likes of Crads and Pads off but they have to sign up to such crap to get the prices down.
Im getting more selective with my shopping but it seems this is getting harder to avoid.
Im getting more selective with my shopping but it seems this is getting harder to avoid.
owas
Well-Known Member
Makes me grateful I have a brilliant local supplier, never had an issue getting parts
bluedog333
Well-Known Member
I tend to buy from my local parts supplier, worth paying a bit extra for (if indeed they are more expensive - sometimes not). If I’m relying on an item to be delivered before a date, due to commitments, I’d always contact the seller first to make sure it actually is in stock. I’d also try and order over the phone too, know it’s done properly then.
It is frustrating when you order something only to find out it’s not actually in stock.
It is frustrating when you order something only to find out it’s not actually in stock.
Colthebrummie
Well-Known Member
I wouldn't think many suppliers keep big items like doors in stock. Items kept in stock actually cost the supplier money. I once did some work for a company that kept over £10 million pounds of slow moving stock on thier shelves. It was a revelation to them when they moved to modern order processing and stock control systems.
Col
Col
Landyfox
Well-Known Member
Obviously it is not ideal, but on the whole, the ‘Just in Time’ process appears to work, it has unquestionably reduced prices and widened the availability of parts. Naturally, local suppliers are generally more reliable, although my local supplier is grossly more expensive and quite often has to order the parts in - I will refrain from slagging them off, as they have a business model and operate accordingly, it is down to the customer, ie me to decided whether they are agreeable. My preference is to shop elsewhere. However, back on point - we are presently living through a pandemic that has killed over a million people worldwide and almost all businesses in the UK have be effected to some degree, be this with reduced staffing or difficulties with suppliers, regardless it has an a big impact on services. Whilst it’s not ideal, and I both accept and appreciative the OP ordeal, I think it’s a little fool hardy to use social media to discredit a company who may very well just be hanging on. As soon as you were concerned and believed the service was unacceptable, you could have requested your money back, either by your from your Bank or JC, and avoid calling in to question the company. That’s just my opinion. Eitherway, I hope you get sorted ASAP.
rich28uk
Well-Known Member
Having used JC before covid And ordered wind deflectors they were in stock but took 3/4 week and numerous emails, to me they seem a shocking company to deal with, and past 12 months looking at online reviews they are even worse and using covid as a excuse when other places like Bearmach etc are doing next day service fine, especially now companies have had time to adjust. To me they need to shut down and not take people’s money.
