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Richie24hr

Richie24hr

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Its a shame I hadn't seen the posts on here previously regarding before n after rust proofing, just had my 2010 hilux done at a cost of £792 and what a mess, vast areas uncovered, complete rear valance, chassis sections internally with nothing on , the list is endless , nothing in the cavities ,tailgate, nothing on the front cross member, nothing behind the arches, hole blasted through the filler pipe at a cost of £140 , 400 mile round trip because I thought it sounded the best, however the ten year guarantee means little, sole trader who is now 66 years old and can't be bothered to do it right first time .loads of abusive emails once I complained . It stands to reason I won't be having my discovery done. The photos are horrendous.
Myself, I'm 44 with a young family, honest hard working man, do 24hr endurance races for charity, this post isn't malicious, I am being honest and letting others know what to expect. This was for us a big investment and a big mistake.
 
Richie24hr said:
Its a shame I hadn't seen the posts on here previously regarding before n after rust proofing, just had my 2010 hilux done at a cost of £792 and what a mess, vast areas uncovered, complete rear valance, chassis sections internally with nothing on , the list is endless , nothing in the cavities ,tailgate, nothing on the front cross member, nothing behind the arches, hole blasted through the filler pipe at a cost of £140 , 400 mile round trip because I thought it sounded the best, however the ten year guarantee means little, sole trader who is now 66 years old and can't be bothered to do it right first time .loads of abusive emails once I complained . It stands to reason I won't be having my discovery done. The photos are horrendous.
Myself, I'm 44 with a young family, honest hard working man, do 24hr endurance races for charity, this post isn't malicious, I am being honest and letting others know what to expect. This was for us a big investment and a big mistake.
Click to expand...

That isn't exactly an Intro post, mate.

If you have a problem with a particular company, it might be better to complain to Trading Standards rather than post about it on the internet.
 
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Turboman said:
That isn't exactly an Intro post, mate.

If you have a problem with a particular company, it might be better to complain to Trading Standards rather than post about on the internet.
Click to expand...
Turboman said:
That isn't exactly an Intro post, mate.

If you have a problem with a particular company, it might be better to complain to Trading Standards rather than post about on the internet.
Click to expand...
i agree it's not, I've never posted before , however from one working man to another, it ain't good being ripped off, as I know myself landrovers rust and so inevitably this company targets this type of community for work, I may have just had bad luck ,but seriously it's bad !
 
Richie24hr said:
i agree it's not, I've never posted before , however from one working man to another, it ain't good being ripped off, as I know myself landrovers rust and so inevitably this company targets this type of community for work, I may have just had bad luck ,but seriously it's bad !
Click to expand...

Rust prevention on landrovers is a good thing, but as Neilly says, it is probably best to do it yourself. The owner is more motivated to do a good job than most firms.

And there have been a number of threads on this subject over the years, and most of them have turned into an acrimonious bunfight! ;)
 
Turboman said:
Rust prevention on landrovers is a good thing, but as Neilly says, it is probably best to do it yourself. The owner is more motivated to do a good job than most firms.

And there have been a number of threads on this subject over the years, and most of them have turned into an acrimonious bunfight! ;)
Click to expand...
Lol, fair point, I was going too but I was lured by a ten year guarantee and quotes such as the best !
 
Sorry to hear your problem. I'm a new owner, she was already waxoyled and I've had the tiime to read the posts you missed. I'm going to do it meself next time.
Question. Do the mags vet the advertisers?
Not interested in a bunfight, so don't bother, OK? :p
 
Richie24hr said:
Its a shame I hadn't seen the posts on here previously regarding before n after rust proofing, just had my 2010 hilux done at a cost of £792 and what a mess, vast areas uncovered, complete rear valance, chassis sections internally with nothing on , the list is endless , nothing in the cavities ,tailgate, nothing on the front cross member, nothing behind the arches, hole blasted through the filler pipe at a cost of £140 , 400 mile round trip because I thought it sounded the best, however the ten year guarantee means little, sole trader who is now 66 years old and can't be bothered to do it right first time .loads of abusive emails once I complained . It stands to reason I won't be having my discovery done. The photos are horrendous.
Myself, I'm 44 with a young family, honest hard working man, do 24hr endurance races for charity, this post isn't malicious, I am being honest and letting others know what to expect. This was for us a big investment and a big mistake.
Click to expand...
 
1. The rust, to use a word the OP is fond of was "horrendous" . It took hours of very hard work to blast it all off. Now, that it's covered with a coating, Mr. Richard Smith of Durham claims that "it wasn't too bad". No-one else in the country apart from myself would have the equipment needed to blast off the rust like this and no-one else would have touched it. Without my work the vehicle was heading pretty quickly to the scrap yard. Mr. Smith complains about a hole blasted in the filler pipe. I was not aware of this having happened or I would have told him about it. But it's not my responsibility. If you have such a rusty vehicle, my pressure washer is going to make holes. There is no point in doing it unless the rust is blasted off and if there is some rot, this will I'm afraid become apparent. To blame me for the rot is unfair to say the least!

2. This is a vehicle that is 15 foot long and nearly 6 feet wide. So at least 80 square feet of rust to blast off and then coat on the underbody, not counting probably another 50 square fee to cover in the cavities, sills, door, box section, tailgate etc.. There are hundreds of fittings underneath which require spraying from several angles. There will inevitably be a few, hopefully small, areas missed and my terms and conditions, which Mr. Smith signed, make this clear. While I admit that there are some small areas missed, there are some things in Mr. Smith's account which I know to be untrue, "...nothing in the tailgate..: for example

3. I gave a 10 year guarantee on the vehicle. The guarantee is this: "If you see any rust coming through the coating, bring it back and have it retreated free of charge. With such a rusty vehicle it is bound to need to come back for re-treatment at least once. I use £120 of materials to coat such a huge vehicle and I have around £350 of overheads a day. So this is pro-bono work. Should I stop doing such rusty vehicles when this is the gratitude I get? Should I change my marketing efforts to targetf shiny new Pumas which are easy to do, whose owners can afford to pay me and are very grateful for the work I do? Well the people with very rusty vehicles are usually people like myself who work with their hands and are not rich. I consider myself the only person who can do such rusty vehicles. Most of them are very grateful, so no, I won't stop doing these vehicles. However, I am instituting a new system. I have commissioned a Content Management System with which I can take photos, before, during and after the process and these will be posted up on my website as a record of the job (so an owner of a very rusty car will no longer be able to claim, like Mr. Smih, once I've coated it that "it wasn't too bad") I will also be instituting an a) to e) classification system. Under this system, Mr. Smith's car would be d) "cars which are so rusty that they are very likely to need re-treatment under the guarantee". Owners of these cars will have to pay an extra £100 on the day of treatment and re-treatment under the guarantee will cost £200.

4. My terms and conditions state that if the owner is not satisfied for any reason,a) the vehicle has to be returned for rectification and b) no refunds are given under any circumstances. Does Mr. Smith not think that I would carry out any rectifications which he thinks are necessary? Why does he not want to bring the vehicle back for rectification? He complains about the long distance and the fuel cost and it is indeed a long way to come. 192 miles. But that is the price you have to pay if you have a really rusty vehicle that you want to save from the scrapyard. I am doing the car for free because it will need to come back for re-treatment at some stage, so I am taking my fair share of the pain.

I suggested to Mr. Smith that rectification is not urgent and can be done in the next year or two years or even three years and that he must surely travel south for some reason or other in this time and that he should just pressure wash the areas in question before coming so that I can spray the areas missed and he can be on his way again very quickly.

Finally, Mr. Smith brings up the question of my age. In fact, as some people know, I'm a health nut and consider myself to be much healthier than most 50 year olds apart from some hearing loss. So I don't see myself retiring for a while. I'm quite happy doing what I do. I have been giving 5 year and 10 year (if you count KLEENtect and now CR coating) for the past 17 years and no-one can complain that I have refused to do guarantee work during that time. Also, I can sell the business when I feel too decrepit to do the work anymore (that's a long way off as I see it) and it will be in the new owner's interest to honour my commitments.

By posting his diatribe and refusing to bring the vehicle back for rectification, Mr. Smith is in breach of contract so unless he contacts me very soon to arrange for rectification I shall withdraw the guarantee cover. The guarantee is transferable with ownership. If he then sells the car and tells the new owner there is a guarantee and the new owner contacts me for re-treatment, I will put him or her wise and suggest that they sue Mr. Smith for the cost of re-treatment.

Edit: I made a mistake about the year of manufacture of the vehicle based on a wrong interpretation of the registration plate so I have edited that out from the above.

Cheers Chris
 
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cachophrastus said:
Mr. Smith says "..i just had my 2010 hilux done.." But the registration plate is NL10BEU. Correct me if I am wrong but is that not a 1995 plate? So this is a 23 year old vehicle that lives in the north.
Click to expand...

Think your maths is slightly out there.

So, I assume from your response, that you are the owner of the company in question.

upload_2017-11-28_7-16-5.png



cachophrastus said:
Without my work the vehicle was heading pretty quickly to the scrap yard.
Click to expand...

What work did you undertake to stop it heading towards the scrapyard in the near future? just cleaning , blasting and waxoyling a chassis IMO does not stop it being a car that should not be on the road. Or about to become an imminent failure due to corrosion. It may delay it a while. Did you cut some rust out of areas and reweld fresh steel in place of it?

I think your business model is a bit naive, a 10 year guarantee for any vehicle is asking for trouble. Especially some of the old wrecks you see on the road. The new system sounds fairer to both yourself and your customer base.

Cheers
 
agree with the other guys , ref DIY , my D3 was done with dinotrol and extremely pleased with the results , without all the
neilly said:
Think your maths is slightly out there.

So, I assume from your response, that you are the owner of the company in question.

View attachment 135737




What work did you undertake to stop it heading towards the scrapyard in the near future? just cleaning , blasting and waxoyling a chassis IMO does not stop it being a car that should not be on the road. Or about to become an imminent failure due to corrosion. It may delay it a while. Did you cut some rust out of areas and reweld fresh steel in place of it?

I think your business model is a bit naive, a 10 year guarantee for any vehicle is asking for trouble. Especially some of the old wrecks you see on the road. The new system sounds fairer to both yourself and your customer base.

Cheers
Click to expand...

wonder if this will end up in AG, lol
 
Richie24hr said:
Its a shame I hadn't seen the posts on here previously regarding before n after rust proofing, just had my 2010 hilux done at a cost of £792 and what a mess, vast areas uncovered, complete rear valance, chassis sections internally with nothing on , the list is endless , nothing in the cavities ,tailgate, nothing on the front cross member, nothing behind the arches, hole blasted through the filler pipe at a cost of £140 , 400 mile round trip because I thought it sounded the best, however the ten year guarantee means little, sole trader who is now 66 years old and can't be bothered to do it right first time .loads of abusive emails once I complained . It stands to reason I won't be having my discovery done. The photos are horrendous.
Myself, I'm 44 with a young family, honest hard working man, do 24hr endurance races for charity, this post isn't malicious, I am being honest and letting others know what to expect. This was for us a big investment and a big mistake.
Click to expand...

hi

can u post some pics up of the work plse
 
neilly said:
Think your maths is slightly out there.
View attachment 135737
Click to expand...

I stand corrected. I was looking here:
http://www.platehunter.com/car-registration-years-
and assumed that it was prefix year. N prefix is 1995. Anyway, like all Jap 4 x 4's it was extremely rusty underneath as you would expect from a vehicle with high mileage, living in Durham.(See stories of Nissan Navaras breaking in half).

Mr. Smith complains about the distance as a reason for him not to return for rectification. But unless he has just bought the vehicle, motorway travel is not something he shies away from because the vehicle was peppered with rusting stone chips all over it.

Cheers Chris
 
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