dag019 said:

on the new one? surely that is not acceptable for a refurb unit.

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RustyDefender said:

I've spoken to them, they expressed their apologies and this was a quality control issue - it's now been resolved.

The offered me two options - they'll send out a new box ready for Tuesday or they'll refund me £50 if i can file the threads myself, and tbh i just spent an hour sorting the threads out.. so no issues.

Hats off to their customer service, they held their hands up and owned the situation and were prepared to fix it. I would order from these guys again regardless of this hiccup.

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meego said:

Not disagreeing with you on their customer service, but that would worry me about their quality control on what you can’t see !!!

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RustyDefender said:

Well we'll find out today/tomorrow when i fit it and fill it up with fluid

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meego said:

Not disagreeing with you on their customer service, but that would worry me about their quality control on what you can’t see !!!

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dag019 said:

I agree on the concern but based on their customer service response if there are internal issues their reply to the warranty is likely to be good. Although annoying if needed.

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Anaconda said:

This is fine if fitting yourself, not so good if having to pay a garage again in 6 months time.

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dag019 said:

My 110 is older than I am I can’t afford to pay a garage for anything on it!

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