This sort of nonsense?

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Keith_L said:
This sort of nonsense?

View attachment 312280
Click to expand...

Thank you. That's exactly what im getting too.

Im guessing that their server is just stuffed, rather than theyve gone bust - if they had gone bust, then the server would (in the short term) still run.

Ill see if i cant ring through my order - im guessing it may be dispatched quick if all their other trade has vanished!
 
I found this thread also wondering if they'd gone bust - their payment processor is knackered. All the images on the page broken or missing, including where there should be logos to click on for what type of card you want to use.

You'd think they'd notice the sudden absence of orders...

EDIT: Looks like it's only broken for the Guest checkout - if you create an account then it works. So they're probably getting enough orders through not to realise that it's broken, but still losing all the business from people who can't be arsed to create an account. I only persevered because everywhere else with the part I need is either out of stock or £40 more expensive.
 
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yep its a PIA they use happy shopper servers and thier web dev is clearly a div......site is a bit early 90's they use MYSQL which is pants and keeps falling, I expect the server they are using is just as old.

Such a shame, fast depatch and normally hold stock.

Its normally sorted in a day or 2 not much good if you got a rush job on I grant you.
 
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Hi all - this is really interesting. Im wondering if anyone can advise about my current issue.

Island have been superb in the past, but I recently bought a bonnet catch that's faulty so I need to exchange it.

No problem.

But I just cannot get hold of Island.

I emailed them directly nearly 2 weeks ago about this, no reply. Ive tried multiple times over the last 3 days to call them, the phone just rings out. Ive mail from their site contact form - no reply. Their twitter page hasn't been updated since 2015.

Does anyone have any recommendation as to how I can get hold of them and simply exchange this faulty item?
 
dunc101 said:
Hi all - this is really interesting. Im wondering if anyone can advise about my current issue.

Island have been superb in the past, but I recently bought a bonnet catch that's faulty so I need to exchange it.

No problem.

But I just cannot get hold of Island.

I emailed them directly nearly 2 weeks ago about this, no reply. Ive tried multiple times over the last 3 days to call them, the phone just rings out. Ive mail from their site contact form - no reply. Their twitter page hasn't been updated since 2015.

Does anyone have any recommendation as to how I can get hold of them and simply exchange this faulty item?
Click to expand...

Very very occasionally someone will answer the phone. Its way more difficult than it should be.
 
dunc101 said:
Hi all - this is really interesting. Im wondering if anyone can advise about my current issue.

Island have been superb in the past, but I recently bought a bonnet catch that's faulty so I need to exchange it.

No problem.

But I just cannot get hold of Island.

I emailed them directly nearly 2 weeks ago about this, no reply. Ive tried multiple times over the last 3 days to call them, the phone just rings out. Ive mail from their site contact form - no reply. Their twitter page hasn't been updated since 2015.

Does anyone have any recommendation as to how I can get hold of them and simply exchange this faulty item?
Click to expand...
other than go bang on thier door sorry no.
However based on recent google reviews and of late i had decided to give them a swerve so thus are no longer on my suppliers list. Thier balance sheet for rtn'd accounts last FY says it all really....such a shame.

29 High Street, Blue Town, Sheerness, Kent ME12 1RN os thier registered address ( AKA accountants) but thier wharehouse is in maidstone


ISLAND 4X4 (KENT) LIMITED people - Find and update company information - GOV.UK

ISLAND 4X4 (KENT) LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity
find-and-update.company-information.service.gov.uk find-and-update.company-information.service.gov.uk
 
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I have read it the past they are almost impossible to get hold of and to return parts. Shame as they seem to offer a good service via the website.
 
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