If the refund wasn't blocked then it would have gone through. Refunds are often used for scams which is why they have protection. Whats the 50:50? They said they will refund. Its just how they can do it.
I meant 50:50 on the credit card company pulling its weight and doing it for us, without us having to go to the trouble of using the small claims track.
Have to admit, well already have done, that this is the first time I have used a credit card. In the past they have come up with a reason why they can't.
The wife thinks Paypal may have blocked the refund coming through as the initial purchase was so long ago. But that means we have to believe that OFL actually tried to refund us.
I have already been through exactly this sort of malarkey with Carphone Warehouse. They owed us £300, they constantly asked us to send copies of paperwork that we had already sent them. In the end I was forced to use the small claims court as it was in that day and even then, I had to send the bailiffs in to get the money.
The negative comments on Trustpilot are full of them behaving like this.
So, to sum up, they won't send a cheque, they won't do a BACS transfer, they won't refund it via the credit card. And this is all hopefully recorded. Even when I told them that if it comes to court I will subpoena both the CEO and the Finance Director into court.
They are calling my bluff.
I have in the past subpoena-ed a Personal Director into court, in a landlord-tenant case. He sho nuff appeared. If he didn't it would have been a criminal offence.
Make no mistake, I do not like doing this but it doesn't stress me, as I have done it all before.
B&Q was a funny one, we went through a mediator, on the phone, lots of phone calls both ways between the three of us, with the mediator's baby crying in the background.
B&Q paid up in the end. (I have yet to lose a case in consumer law).