I agree but you have to take into account that this was done in a bit of a rush so that my husband could have the enjoyable, comfortable holiday he craved. I believe he knew it was very close to the end although quite as close as it turned out to be, I think not.After reading all this cannot believe you went anywhere near them.
But then it is always easy to be wise after the fact.
Best of luck with it. they obvs don't give a sh!t about their rep on media!