jamesmartin
Well-Known Member
no just get some perspective, its specialised firms provide the parts we need ,they dont tend to have huge pr departments
How old are you and what do you do for a living? You have never made a error or mistake in your life? I bet you think heaven and earth revolve around you
minesthechevy
Member
I wasn't after a huge PR effort, just an email to keep me informed.
minesthechevy
Member
Yes Thor, that's a lovely finger painting, and we'll put it on the fridge later.
blue beasty
Leaks an prone to bits dropping off
This isn't an AG thread so watch the language please.
@minesthechevy it's understandable you're not happy but throwing people's (in some cases extensive) experience and opinion back at them just makes it look like you want to spit your dummy and any target will do.
Your order is late, you're not pleased. That's fair enough....tell YRM and give them a chance to put it right.
Alternatively wail at why it's all so unfair, throw wild punches and be dismissed as a spoilt brat.
@minesthechevy it's understandable you're not happy but throwing people's (in some cases extensive) experience and opinion back at them just makes it look like you want to spit your dummy and any target will do.
Your order is late, you're not pleased. That's fair enough....tell YRM and give them a chance to put it right.
Alternatively wail at why it's all so unfair, throw wild punches and be dismissed as a spoilt brat.
West Slope Rover
Well-Known Member
O mightyThor. I like that. And I wonder how Miniver Cheevy acts if he gets a paper cut? Good thing I live over here, 'cause I bet it would be big.
ER1C
Well-Known Member
To me that clearly says "CAN SHIP in 1-3 days" not will ship.
How much of a mountain out of a mole hill... if you are that peed off tell them to cancel your order.
At the very least its poor customer service.... at the very worst its still just poor customer service...
Calm down it happens deal with it.... for what its worth I use Amazon and regularly see a buy now get tomorrow prime delivery, you get to the basket and its changed to 2 day delivery.... Its not exactly a major concern of mine.. but it clearly is for you so perhaps don't use the internet for shopping and go into a shop and then you wont have this problem.
I am not sure what you are trying to achieve ? money off ? Do you know how difficult it is to update a website, I ordered from Tesco's 3 times in 3 weeks and each time 1 of the items wasn't available..... They have one of the most sophisticated ordering/packing/stock control systems in the world.
Sound like you are new to Landrover ownership. I am very sure you will have much bigger disappointment's with it other than your part's being a bit late.
You could of course have gone to a main dealer and had your pants down. Or gone somewhere else and then been complaining about poor quality and fit.
As said above as with anything ordered on line if you want it sooner go and fetch it.
You could of course have gone to a main dealer and had your pants down. Or gone somewhere else and then been complaining about poor quality and fit.
As said above as with anything ordered on line if you want it sooner go and fetch it.
Turboman
Mab An Gov
Doubt if the main dealer would have got those bits any quicker. And it would have been arms and legs. If they even make and keep them now!
Pretty good to be able to get those for a twenty year old vehicle, a few days wait is fairly unimportant.
meego
Well-Known Member
Another YRM supporter. I got first class service and parts when I used them. Having said that, I like to get things on time and get irked when they are late. Tell them you are not happy, politely, and they may give some recompense. If not, just don't use them again. I doubt you will get parts the same quality elsewhere though.
meego
Well-Known Member
I've told you before.....stop coming on here, stealing our forum space and telling porkies..Sorry but I'm with Minesthechevy !
I do understand the rest of the Comments. BUT a small firm should ring or email if an order is going to be late ! Its not Difficult and makes content customers.
At lease he has not been accused of a Thief and a liar like I was
And you know they are a small firm How? what is definition of a small firm 1 or 2 employes, or less than 20 employes . or would it be less than a million quid in sales.Sorry but I'm with Minesthechevy !
I do understand the rest of the Comments. BUT a small firm should ring or email if an order is going to be late ! Its not Difficult and makes content customers.
At lease he has not been accused of a Thief and a liar like I was
Probably calls 999 and gets all services involved spends a week in A&E then applys for disability pension. Then get a no win no pay lawyer to sue a Chinese paper company for making dangerous paper. and then takes it to the Human rights court in Brussels
minesthechevy
Member
Following a telephone call from YRM this morning, the matter is now satisfactorily resolved.
At no point was I looking for, nor did I ask for, any discount.
These parts are for one of my 4 current LRs - my ownership of LRs goes back 25+ years, so no, I am not a newbie.
At no point was I looking for, nor did I ask for, any discount.
These parts are for one of my 4 current LRs - my ownership of LRs goes back 25+ years, so no, I am not a newbie.
Foxyred
Well-Known Member
Good ! Glad its all sorted
Matty745
Active Member
Well this is what social media is all about. Better off venting on here than bore your family to death with it!!
