Andysvan

New Member
This is a warning to all you Landy types. Don't buy anything from Paddocks! Their customer service is absolutely diabolical.

I bought a set of wheels and tyres for my Range Rover. I knew I wanted something chunky but didn't know what size tyres I would need, so I took advice from their wheels and tyres "expert".

He asked me a series of questions about the vehicle - has it been lifted, have the arches been cut, etc. Yes it has a 2" lift, no the arches have not been cut and I have no intention of doing so.

The tyres he sold me looked large, but I trusted his advice and took them home to fit them. It was immediately obvious that these tyres were way too big, and would catch on the arches at the slightest bump in the road.

So I went back to Paddocks and got the guy to come and have a look. He ummed and ahhed for a bit, then conceded that these tyres were indeed too large. He gave me a set of the correct size tyres and I took them to a place 5 miles down the road to be fitted.

When I got home I had a look on Paddocks website, and it was only then that I realised there was a price difference between the 2 sets of tyres, and I had not been given a refund. A difference of £14 + vat per tyre adds up to a sizeable chunk of cash, so I took photocopies of the receipts I was given (which showed I had been overcharged for the smaller tyres) and wrote them a letter.

A month passed and I still had no reply, so I wrote another letter. Another few weeks went by - still no response. I have now written back threatening to take legal action if they don't send me a refund.

I am very disappointed by the lack of response I've had from Paddocks, I thought they were a reputable company but I've had nothing but trouble from them.

Also it's nice to be acknowledged when you walk into somewhere. I've been to Paddocks before and been stood at the counter for at least 5 minutes before someone has stopped what they're doing for a second just to say "I'll be with you soon."

All in all, a very bad experience and I certainly shall not be returning.
 
If you'd done a search on here before buying from them you would have known that their after sales behaviour leaves a lot to be desired. Basically once they've had your money they don't give a fook. Loads of people have had similar problems.
 
I second that!! I inquired about a winch motor last week and they told me to ring their supplier myself, get the order code and ring them back for the order....**** OFF!!!!
Anyway...Devon 4x4 come in £10 cheaper overall and they had a motor ready for me straight away...top job lads!
 
This people are horrible. Not buy nothing from this people. First they took my money and wait 2 week for send the parts. Of course are the round parts and not what I need. What a f**k .... I call again and they say you need to return. OK next day call me Fedex for pickup the parts . They say next Wednesday you go to get your parts. OH yeah I wait to Friday and no parts. I call you know I have plenty time for make call to this people (that is ironic) and I ask What is Up? Fantastic they not have my parts and they say still is waiting for get in stock. 1 month now from the day
 
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They've always been OK with me! I had to return a starter motor a couple of years ago that went just before the warranty was up, and they sent one straight away. I can't speak for their service in person as I've only dealt with mail order.
 
i was on the tel to them for cambelt stuff, not pleasant at all, went to island4x4 and bought of them yesterday, will see when they arive
 
Used 'em for ages, collection and deliveries all good, advice all good, products as good as the amount you pay, mostly .. ;)

I like Paddocks .. ;)
 
Used 'em for ages, collection and deliveries all good, advice all good, products as good as the amount you pay, mostly .. ;)

I like Paddocks .. ;)


seconded, never had an issue. Personally before buying anything you should look into it a bit first, is it needed, does it fit, whats going to happen if I fit it e.t.c.
 
never had bad service from paddock, just crappy bits that were chucked straight in the bin
 
This people are horrible. Not buy nothing from this people. First they took my money and wait 2 week for send the parts. Of course are the round parts and not what I need. What a f**k .... I call again and they say you need to return. OK next day call me Fedex for pickup the parts . They say next Wednesday you go to get your parts. OH yeah I wait to Friday and no parts. I call you know I have plenty time for make call to this people (that is ironic) and I ask What is Up? Fantastic they not have my parts and they say still is waiting for get in stock. 1 month now from the day

I'm sorry to be the bearer of bad news but although you tried hard.......

waking a dead thread after 3 years is not a LZ record.:eek:
 
i was on the tel to them for cambelt stuff, not pleasant at all, went to island4x4 and bought of them yesterday, will see when they arive
For me not happy at all 1 month no car and no parts . I go to see this island4x4
Paddock can be good if you not get a part and you have plenty time.
 
Another one in praise of Paddocks. Never had a problem with them. Even had returns refunded promptly. They are cheap so remember you get what you paid for......
 
Probably ordered from them a dozen or so times and never had a problem, exactly what I ordered and quick delivery:D:D;)
 

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